Account Manager (SMB) (Position located in London, England)

JobsCloseBy Editorial Insights

KnowBe4 in London is hiring an SMB Account Manager to promote and upsell its security awareness platform within SMB accounts, exceeding monthly cross-sell targets and growing ARR through expansions. You will build and manage a solid pipeline, articulate the value of the KnowBe4 suite, identify key decision makers, leverage marketing leads, and collaborate with Account Executives, Customer Success Managers and Renewal Specialists to drive renewals and expansions. Ideal candidates have 1-3 years SMB sales, familiarity with IT security, Salesforce and tools, and strong communication with a self starting, collaborative mindset. Tips: tailor your resume with quantified cross-sell results, highlight pipeline wins, demonstrate comfort with a hybrid London role, and be prepared for an applicant assessment and background check No recruitment agencies.

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About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in London, England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Account Manager is responsible for promoting and selling KnowBe4’s suite of products and services into our existing Small/Medium-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business monthly cross sale and expansion sales targets. 
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities.
• Follow up on existing customer marketing leads to generate revenue opportunities and pipeline.
• Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR.
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately  increase their commitment and use of the KnowBe4 Product Suite.   
• Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

• 1-3 years of selling experience to Small/Medium-sized businesses
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.