Account Representative

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Arvato Supply Chain Solutions is seeking a Client Account Representative in Pleasant Prairie, WI, full-time onsite, responsible for managing BOMs, product life cycles, pricing, procurement, and status, while preserving SLA compliance and confidentiality with internal and external customers; the role emphasizes close collaboration with Operations, quarterly business reviews, and robust reporting. The ideal candidate has at least two years in customer service, two years Excel-heavy MS Office experience, strong analytical and communication skills, multitasking ability, and a flexible, fast-paced mindset; supply chain experience is strongly preferred and some travel may be required. To apply, tailor your resume to quantify SLA achievements, highlight cross-functional collaboration, and demonstrate problem solving and initiative.

Arvato Supply Chain Solutions is hiring a highly organized and customer obsessed Client Account Representative to maintain contact and provide requested information with internal and external customers. In this role, you will be responsible for managing BOM (Bill of Material), product life cycle, pricing, procurement, and product status. You will also prepare and maintain status reports, modify schedules/plans as required, prepare project reports for management, clients, or internal customers. This is a great opportunity to leverage your ability to provide technical guidance and problems solving skills to ensure that special client requirements are executed as requested. 

Your Tasks

• Oversee customer accounts to ensure service level agreements are met, while maintaining reports as required by our customer
• Work closely with Operations to ensure program requirements are met on a daily basis
• Prepare for and participate in quarterly business reviews with our customers
• Monitor processes related to customer specific requirements and ensure that Service Level Agreements and client confidentiality of all projects are maintained

Your Profile

• Two years of customer service experience
• Two years of experience operating in a Microsoft Office environment with an emphasis utilizing Microsoft Excel
• College degree preferred but not required
• Solid analytical ability
• Effective verbal and written communication skills
• Effective management of time and multi-tasking
• Ability to work independently and with others
• Initiative and flexibility to work in a fast-paced, changing environment
• May require minimal travel on occasion
• Supply Chain Experience is strongly preferred

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.  
• 401(k) with company matching up to 6%.  
• Paid Time Off, including paid holidays.  
• Flexible Spending Accounts.  
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.  
• Employee Assistance Program.  
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.  
• Commuter benefits.  
• Employee engagement activities.