Account Representative

JobsCloseBy Editorial Insights

Sennder is looking for an Account Representative (Road Freight, operations) to join our Manchester office at Media City. You will coordinate daily road transport activities, support our operations teams, and drive efficiency and customer satisfaction through order handling, data entry, shipment updates, proactive communication, issue resolution, and partner performance analysis. We’re seeking a bachelor’s or equivalent, about one year in account management or operations, excellent English, energy to learn, strong relationship-building, collaboration, and the ability to work both in a team and independently with influencing skills. Tips for applicants: tailor your CV to show measurable outcomes like on-time deliveries, quick issue resolution, and improved partner performance; demonstrate willingness to travel to other offices and embrace sennder’s fast paced, entrepreneurial culture.

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sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Account Representative (Road Freight, operations) in the Commercial department to help us on our journey to revolutionize road freight logistics. The role is in our Manchester office, Media City.
WHAT YOU WILL DO …
As Account Representative you will be responsible for coordinating and optimizing the day-to-day operations of our road transportation activities. You will be supporting our operational teams across the company, help steer greater operational efficiency and customer satisfaction. In this role, you will: 

• Consistently execute daily business (receiving orders, data entry, informing customer about shipment status etc.). 
• Improve quality through proactive communication to customers and a detail-oriented approach
• Troubleshoot daily issues and report on their status and actions taken to internal teams and customers 
• Analyse the performance of our partners, holding them accountable in order to improve overall performance
• Follow up the status of your customers' transport operations.

WHAT WE ARE LOOKING FOR …

• Bachelor’s degree or equivalent experience in the field.
• 1 years of experience in an account management or operations role.
• Excellent English verbal & written communication skills.
• Energy and willingness to learn and grow.
• Ability to build strong customer relationships.
• Ability to work in a team environment, while also delivering independent results.
• Strong ability to persuade, motivate, and influence others.

WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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