Account Representative

JobsCloseBy Editorial Insights

The Client Services Representative at Bertelsmann is a full-time onsite role in Pleasant Prairie, WI, focused on managing customer accounts to meet SLAs, preparing status reports, and assisting the Account Manager with technical advice. You’ll own order management, inventory updates, returns, and support for international and domestic clients, coordinating with operations to ensure program requirements are met. The ideal candidate has at least two years in customer service, strong Excel skills (Power BI and PowerPoint a plus), SAP knowledge, and 3PL or ecommerce experience. Key strengths include analytical ability, organization, and clear communication in a fast paced environment. To apply, tailor your resume to showcase SLA delivery, process improvements, cross functional collaboration, and measurable impact; highlight relevant projects and certifications. We offer robust benefits including health coverage, 401(k) matching, PTO, and development opportunities.

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning. 
• Coordinate return shipments (e.g., create return labels).
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Your Profile

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent; college degree preferred.
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge
• Project management experience
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.