Accounts Receivable Officer

JobsCloseBy Editorial Insights

Esri Australia is seeking an Accounts Receivable Officer in Brisbane, owning the order-to-cash cycle from billing and receipting to payments and reconciliations while supporting customer experience. The role includes setting up contracts, processing invoices, handling CRM inquiries, coordinating training and procurement, and maintaining AR controls with debt history reporting. Ideal candidates have 3-5 years AR or related finance experience, receipting and payment allocation skills, and client communication; ERP knowledge and familiarity with portals like Ariba or Coupa are advantages. Permanent Australian rights and a police check are required; tips: tailor your resume to evidence SLA performance, debt management wins, and alignment with Esri’s values.

We deliver the best GIS solutions in the world, with the brightest minds on the map.  

What are the issues that matter most to you? Climate change, national security, disaster response?  

At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.  

We turn problems into opportunities, and that takes two things:  

• The most powerful GIS technology and solutions. 
• Driven, talented, and passionately curious people. 

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career. 

About the Role  

Our Accounts Receivable (AR) team is responsible for an accurate, well‑controlled Order‑to‑Cash cycle, timely billing, receipting, and customer experience. The AR Officer works across billing, renewals/procurement coordination, and receipting/banking while partnering closely with internal teams and customers.  

Here’s what a typical day will look like: 

• Respond to customer and internal queries in CRM/ticketing systems.
• Maintain customer records, create new accounts, and process credit checks. 
• Set up and maintain sales contracts and billing schedules.
• Coordinate training and software procurement and manage associated documentation. 
• Prepare and correctly issue accurate, timely invoices. 
• Manage website orders and our distributor portal for orders.
• Resolve billing and AR enquiries, escalating issues to meet SLAs. 
• Process payments (Bank & Stripe), complete daily bank reconciliations. 
• Collaborate with internal teams to uphold Order‑to‑Cash controls.
• Maintain commentary reports for debt collection history.

About You 

You’re a proactive finance professional with strong problem‑solving skills and the initiative to research and resolve receipting or billing queries. You communicate clearly, build strong relationships with stakeholders, and are comfortable engaging directly with clients. Ideally, you come from a services or technology/software environment, giving you a solid understanding of receipting, billing processes, and customer expectations. 

To be successful you will ideally bring the below experience and skillset:   

• 3–5 years Accounts Receivable or related finance experience. 
• Strong understanding of receipting processes, including payment allocation, overpayments, remittances. 
• Familiarity with customer service and client ticketing systems within a structured environment. 
• Strong client-facing skills with experience in debtor management. 
• Good communication skills, strong emotional intelligence and stakeholder skills. 
• Experience with ERP systems for medium to large organisations, Workday would be desirable. 
• Familiarity with customer portals such as SAP Ariba, Coupa, or Vendor Café is desirable. 
• Knowledge of software licensing concepts is beneficial. 
• Understanding of long term and project contract billing structures is an advantage.   
• Background in the services industry, particularly technology or software services, is desirable. 
• You must hold current permanent and full-time working rights in Australia. 
• A cleared police check is required prior to commencement. 
• Attitude and behaviour align with Esri Australia's core values.  

Discover how our values shape our impact, your journey begins with one click here: Our people