Administration Assistant

St Vincent’s Health Australia is growing its administration team at St Vincent’s Hospital Melbourne, with several part-time and casual roles open in the Bolte Wing Reception and Interpreter Services. This is a chance to support Allied Health Services, Interpreter Services and Health Independence Programs from a Fitzroy campus base, helping patients, families and visitors feel welcome and well looked after. The organization is a leading teaching, research and tertiary health service guided by Compassion, Justice, Integrity and Excellence.

You’ll be at the front line, providing high-quality reception and administrative assistance that keeps clinical teams running smoothly. The hours are flexible up to 33 per week, Monday to Friday, with 3–12 month fixed-term opportunities available. If you enjoy a busy environment and taking care of details that matter to patient care, this could be a great fit.

Working onsite in Fitzroy, you’ll be a key support for reception and admin tasks that touch several clinical services, ensuring patients, families and visitors experience a friendly, efficient service from the moment they arrive.

A day in the life on the Fitzroy floor

In this role you’re the first friendly face at the Bolte Wing, greeting patients and visitors, handling calls and emails, and guiding people to the right help. You’ll manage a broad set of administrative duties, from referrals and appointment bookings to data entry, while keeping electronic records up to date and accurate. There’s also a clinical systems element, supporting Medicare billing and Day Procedure admissions, and you’ll provide ad hoc support to clinicians and multidisciplinary teams as needed.

Balancing priorities is part of the rhythm here: you’ll coordinate with reception colleagues, interpreter services and allied health staff to keep information flowing and patients informed. Because it’s a hospital setting, privacy, accuracy and a patient-focused approach are essential, and you’ll contribute to a team culture that values clear communication and collaborative problem solving.

The essentials you bring and what’s nice to have

To be successful, you’ll have a track record in front-desk or customer-facing work and a history of handling varied administrative tasks. You’ll be familiar with computerised patient administration systems and able to keep things organised even when priorities shift. Strong written and verbal communication, plus the ability to work well with others in a dynamic environment, are important. Above all, you’ll demonstrate a commitment to the values that guide St Vincent’s Health.

• Background delivering reception or front-desk support in a customer-facing setting
• Experience across a wide range of administrative duties
• Familiarity with computerized patient administration systems
• Solid organisational skills and the ability to prioritise workloads and meet deadlines
• Excellent interpersonal communication, both written and spoken
• Ability to work effectively as part of a team in a busy environment
• Alignment with the values of St Vincent’s Health

There are no additional qualifications listed beyond the items above.

Pay, benefits and practical details you’ll want to know

The advertised yearly salary range is 70,000 to 76,000 AUD. The role is classified as HS2 - HS21 with a rate of roughly 35 to 38 AUD per hour, plus a 25% casual loading if employed as casual. Work is onsite at the Fitzroy campus, with up to 33 hours per week and flexible days and hours that are negotiable.

Benefits include salary packaging to increase take-home pay, wellbeing initiatives and confidential counselling, a strong focus on work/life balance, and access to Fitness Passport for fitness facilities. You’ll also have regular professional development opportunities, career development and advancement possibilities, and discounts via the St Vincent’s Foundation. The hospital emphasises continuous improvement and its convenient Fitzroy location is close to Melbourne’s CBD, public transport, cafes and car parking.

St Vincent’s Hospital Melbourne describes itself as a leading teaching, research and tertiary service guided by Compassion, Justice, Integrity and Excellence, with a culture of collaboration, inclusion and professional development. Applicants may be asked to comply with vaccine-immunisation requirements as part of the organisation’s health and safety obligations.

Application details include attaching your resume and a cover letter. Shortlisting starts immediately, and the ad may close early if a suitable applicant is found. The closing date is 17 November 2026 at 11:59pm.

For Indigenous employment information, SVHM provides additional resources and contact options via their careers page and the Indigenous Careers email provided in the listing.

Advice for applicants you can use

Lead with the parts of your resume that match this role, your reception experience, your work with patient administration systems, and any Medicare or Day Procedure tasks you’ve handled, so the hiring team sees you fit from the top of the page.

When you describe your must-have skills, back each item up with a concrete example: a time you managed referrals and bookings, or a scenario where you balanced data entry with urgent patient inquiries while keeping records accurate.

In interviews, prepare a story that shows how you stay patient-focused in a busy environment, how you prioritise competing tasks, and how you contribute to a supportive team culture that aligns with St Vincent’s values.

Ask a targeted question about how the Bolte Wing Reception coordinates with Interpreter Services and HIP on a typical day, and what success looks like in the first 90 days for this role.

Landing the role: how to apply

Please attach your resume and cover letter to your application. Shortlisting will commence immediately, and the advertisement may close early should a suitable applicant be sourced.

St Vincent’s Hospital Melbourne is committed to an inclusive workplace and encourages applicants from all backgrounds. For information on Aboriginal and Torres Strait Islander employment opportunities, visit SVHM’s careers page.

Note that SVHA may require immunisations as part of a duty-of-care framework; if you’d like more information, you can reach out via the contact channels listed in the posting.

Contact

Kate Waller Chief Podiatrist

[email protected]

Awaiting People Services Review