Advising Assistant
University of GuelphJobsCloseBy Editorial Insights
University of Guelph is seeking an Advising Assistant in the Office of Registrarial Services to provide front-line advising support and administrative coordination for undergraduate students in BSc, BMath and BOH. Reporting to a Senior Academic Advisor, the role triages same-day inquiries, explains program regulations and university policies, helps students navigate degree requirements, and maintains confidential records while coordinating with faculty and campus units to resolve issues. This fast-paced, student-facing position requires emotional intelligence, strong interpersonal and organizational skills, and the ability to manage high volumes during peak periods. Ideal candidates have a two-year diploma (or degree), two years of related experience, and proficiency with Colleague, WebAdvisor and MS Office, plus a commitment to inclusive service. If you are a current employee, apply on the internal Career Page; closing date is 08/03/2026.
Department: Academic Advising
Position covered by the Collective Agreement with USW Local 4120
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)
General Purpose
The Office of Registrarial Services is seeking to hire an Advising Assistant to provide front-line advising support and administrative coordination within the Summerlee academic advising office supporting undergraduat students in BSc, BMath, BOH. Reporting to a Senior Academic Advisor, this role plays a critical part in supporting students’ understanding and navigation of academic policies, procedures, and degree requirements, while ensuring timely triage and referral to Academic Advisors and campus partners.
The Advising Assistant works with a diverse student population and is expected to contribute to a welcoming, inclusive, and respectful environment that supports student success and belonging.
This is a fast-paced, student-facing role that requires sustained attention, emotional intelligence, and the ability to manage high volumes of inquiries during peak academic periods.
Duties and Responsibilities
- Provide routine academic guidance to students on program regulations, course selection, and university policies.
- Serve as a first point of contact for advising inquiries via email, phone, and in-person, including triaging same-day requests and walk-ins.
- Support student self-service by managing online appointment booking systems and developing advising resources (e.g., bulk email, webpages, videos) with the guidance of the Senior Academic Advisor.
- Maintain and manage confidential student records in accordance with privacy and institutional policies.
- Communicate regularly with Academic Advisors and alert them to complex student situations.
- Liaise with faculty and campus units to resolve student issues and ensure accurate information sharing.
- Assist with advising-related communications, reporting, bulk emails, and the maintenance of advising tools and systems.
Requirements
- Two-year community college diploma in administration, undergraduate degree preferred.
- 2-years of previous experience.
- Strong interpersonal, communication, de-escalation, time management, and organizational skills.
- Demonstrated ability to work effectively with individuals from diverse backgrounds and to support equitable access to academic advising and university services.
- Experience working independently, managing competing priorities, and exercising sound judgment.
- Knowledge of (or ability to quickly learn) university academic policies, procedures, and student information systems.
- Proficiency with standard office and student information technologies (e.g., Colleague, WebAdvisor, MS Office).