AFC Senior Systems Technician - 103

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MBTA is seeking an AFC Senior Systems Technician-103 to maintain and repair automated fare collection devices across the Bus and Subway system, troubleshoot power and network problems, perform bench maintenance, and use CCS/FareGo Data and Service Now to diagnose and document work. The role requires a high school diploma, three years of electronics and electromechanical repair experience, an active Massachusetts Journeyman Electrical license, a valid driver's license, and the ability to lift 70 pounds; English proficiency and the flexibility to work varied shifts, be available for emergencies, and travel in a company vehicle are essential. For applicants, tailor your resume to show hands-on AFC maintenance, experience with AFC software, safety compliance, and quick outage resolution, and highlight internal credentials and Local 103 status if applying internally.

Posting number: 26-20180

Department: MBTA - Fare Revenue

Division: 823-CTX AFC 1.0 Charlestown

Job classification: AFC Senior Systems Technician - 103

Posting type: Promotional/Internal Only

Categories: Maintenance

Summary

The AFC Senior Systems Technician-103 will assist in the maintenance and repair of all automated fare collection devices and subcomponents and maintain or troubleshoot all power or network problems in the Bus and Subway system.

Examples of duties

• Troubleshoot and correct AFC equipment defects in a safe and efficient manner as directed by open AFC work orders in Service Now or by AFC management staff.
• Manage the component repair to AFC equipment at the workbench level.
• Perform workbench maintenance on all automated fare collection equipment and components.
• Ensure maintenance, diagnostic and repair work on all AFC equipment and components.
• Assist the AFC Systems Technicians on an as needed basis.
• Repair defective electronic and electromechanical equipment modules, subassemblies, and microprocessor based printed circuit boards through replacement of parts and components.
• Troubleshoot and repair defective electrical boards in workbench facility equipment or power panel boards, circuit breakers, receptacles and/or associated equipment.
• Utilize various testing equipment to conduct diagnostic and functional tests on devices and electrical or network systems connections.
• Perform inspections and tests on equipment to determine operating performance.
• Repair and service all subcomponents of devices.
• Troubleshoot network communications and dataflow to help assess local area network (LAN) and wide area network (WAN) problems in stations and facilities.
• Troubleshoot electrical and mechanical failures in modules, components of microprocessor-based equipment, and electrical systems in the field and workbench.
• Use AFC proprietary software (CCS/FareGo Data) to research and correct issues.
• Perform scheduled preventive maintenance procedures to all fare collection equipment, power panel boards, circuit breakers or associated equipment as required or directed.
• Complete and maintain accurate and timely preventive and corrective maintenance records on Service Now module utilizing company issued tablet.
• Perform repair and maintenance on equipment in a cost-effective and timely manner.
• Respond to company issued cell phone calls, e-mails, and associated messages in a timely manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Respond to emergencies twenty-four (24) hours, seven (7) days per week.
• Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• No direct reports.

Qualifications

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Three (3) years of experience in the diagnosis, repair and maintenance of electronic and electromechanical equipment and components.
• Ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. 
• Successful applicant must have English language skills required for the effective performance of the position.
• Hold a current full-time AFC classification covered by the Local 103 contract.
• Valid Massachusetts Journeyman Electrical license.
• Valid driver’s license.
• Able to lift 70 lbs.
• Effective organizational and analytical skills.

Substitutions

• None

Supplemental information

• Service Now software experience.
• Electrical training from a technical institute or related technical certificate from an accredited institution.
• Microsoft Office Suite expertise.
• AFC Central Computer System experience.
• FareGo Data experience.