After-sales Project & System Manager
XPENGJobsCloseBy Editorial Insights
XPENG seeks an After-sales Project & System Manager in Diemen for a full-time onsite role. You will be the Europe aftersales system key business user, building and governing processes, localizing docs to OEM standards, and driving rollout, stabilization, and continuous improvement across Europe. You’ll collect Europe stakeholder requirements, bridge HQ aftersales IT and product teams, and translate needs into actionable specs; lead assessment, approvals, testing, and go-live readiness; manage end-to-end projects including readiness for new product launches and markets, with a focus on NPS and cross-functional alignment. Requirements: 5+ years in automotive OEM aftersales, strong PM and system skills, EU regulatory knowledge a plus. Apply with concrete end-to-end deployment examples, quantified outcomes, and clear cross-cultural demonstrations.
After-sales Project & System Manager DiemenFull-timeProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilities1. Aftersales Systems KBU Act as the Europe system key business user for aftersales systems Build, maintain, and govern the after-sales related business processes and apply into the system Ensure system documentation, process flows, and user guides are localized and aligned with OEM standards Support system rollout, stabilization, and continuous improvement in the Europe region 2. Requirement Management & HQ Interface Collect, consolidate, and prioritize aftersales business and system requirements from Europe stakeholders Act as the window person between Europe region and HQ aftersales, IT, and product teams Translate requirements into structured business and functional requirements Aligning regional needs with HQ global platforms, architecture, and roadmap 3. Assessment, Approval & Follow-up Process Lead assessment and approval processes with HQ and internal management Prepare approval documents including impact analysis, priority definition, timelines, and risk assessment Track approval status, manage follow-ups, and ensure approved solutions are delivered as planned Coordinate testing, UAT, and go-live readiness for Europe deployments 4. Project Management & Delivery Control Manage after-sales-related projects end-to-end, including scope, milestones, timeline, and launch targets Lead after-sales readiness activities for new product launches. Ensure service, warranty, parts, training, technical and all related systems are ready before SOP Lead after-sales readiness activities for new markets, new after-sales networks. Ensure service, warranty, parts, training, technical and all related systems are ready before car sales. NPS management and cross coordination in different function teams to improve customer satisfaction General projects management and coordination including but not limited to commercial policy, new accessories development, market activity.QualificationsKey Qualifications Bachelor’s degree in engineering, Automotive, IT, Business, or related field 5+ years of experience in automotive OEM aftersales, system, or project management Strong understanding of European after-sales operations (dealers, service, warranty, parts, diagnostics) Experience working with Chinese Automotive company is an advantage Knowledge of EU regulations and compliance (e.g. warranty, data protection, type approval) is a plus Key Skills & Competencies Strong project management and execution skills Aftersales system and process expertise Cross-cultural communication Requirement analysis and documentation Structured thinking and strong follow-up Ability to work in a fast-growing, evolving OEM environmentApply