Agent and Pathway Operations Adviser

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university and one of the country’s largest employers. With more than 6,000 staff supporting over 47,000 students, the university steers its work across teaching, research and service with a clear aim for excellence. The Strategic Engagement portfolio coordinates the university’s external outreach, from marketing and communications to student recruitment, internationalisation, fundraising and alumni relations. Within that mix, the International Office focuses on translating global connections into tangible outcomes for students and partners.

The university is hiring a permanent full-time Agent and Pathway Operations Adviser to join the International Office. This onsite role sits in the International Future Students team, working in Auckland alongside the Agent and Pathway Operations Manager to support the network of international education agents and pathway partners. If you enjoy building strong relationships, keeping operations compliant, and turning data into smarter decisions, you’ll likely feel at home here.

In this position you’ll help ensure partnerships are well run and deliver solid results for prospective international students. You’ll collaborate with colleagues across the university to keep communications clear, manage contracts and performance, oversee commissions, monitor compliance, and push for practical improvements to how systems and reporting work. It’s a role that rewards thoughtful analysis and steady, service-minded delivery.

Day-to-day operations in the international pathways hub

On a typical day you’ll coordinate communications with the university’s education agent network and pathway providers, support contract administration, and help track performance against agreed targets. You’ll keep a close eye on compliance obligations and reconciliation tasks, balancing attention to detail with an ability to see how processes fit into the bigger picture. You’ll also pull together reporting and insights that inform strategic choices and help optimise the student recruitment process.

Beyond that, you’ll look for opportunities to improve systems and service delivery, documenting issues and proposing practical, data-informed solutions. The role involves partnering with many parts of the university and external partners, so you’ll contribute to a smooth flow of information and a strong experience for colleagues and partners alike.

Your toolkit for the role

Must-haves

• A relevant degree or equivalent professional experience
• Proven ability to build and sustain productive relationships with diverse stakeholders
• Knowledge of the international higher education landscape
• Experience refining processes, systems or how services are delivered
• Background in financial administration, reconciliations, or managing commissions
• Experience handling contracts, compliance requirements, or governance workflows
• Strong analytical and reporting capabilities, with advanced Excel skills
• Excellent organisational skills and the capacity to manage competing priorities
• Clear written and verbal communication
• A customer-focused approach paired with proactive problem-solving
• Experience working with cross-functional teams and diverse stakeholder groups

Nice-to-haves

• Experience in international student recruitment, admissions, education agents, or project delivery would be highly advantageous

Compensation, benefits and practical details

The role is permanent and full-time, operating at 37.5 hours per week, on site in Auckland. The salary range for this Band F position is typically $78,601 – $85,000 per year, negotiable based on skills and experience.

Benefits include up to 6.75% employer superannuation contribution, five weeks’ annual leave, flexible and hybrid working arrangements, opportunities for career development and learning, staff discounts and wellbeing programmes, and access to a vibrant campus with excellent facilities. The university also emphasises the chance to contribute to a globally connected and internationally recognised institution.

Advice for applicants

Lead your resume with your most relevant qualification or experience, and spotlight any work with international education partners, contracts, or governance processes to show you fit the must-haves.

Provide concrete examples of how you’ve improved processes, conducted reconciliations or managed commissions, and how you’ve used advanced Excel to produce actionable insights.

Be ready to discuss how you’ve balanced multiple priorities in a fast-moving environment and share a story about delivering better partner experiences through better reporting or systems changes.

Ask a targeted question about the role’s impact on agent communications and governance: what current initiatives are in motion to strengthen partnership management, and how will this role contribute to measuring success?

How to apply

Applications must be submitted online by the closing date of 20 November 2026 to be considered. Please include your CV and a cover letter outlining your suitability for this role.

Please note that we do not accept email applications.

If you have specific questions you cannot find answers to in the advertisement or position description, you can contact Bebe Fu, Agent and Pathway Operations Manager, at [email protected].

The University is committed to equity and inclusive practice. For information on services for Māori, Pacific peoples, women, LGBTQI+ communities, people with disabilities, parenting support and flexible work, visit www.equity.auckland.ac.nz.