Intelligent Technical Solutions is hiring an Alignment Engineer to help keep client environments aligned with the company’s standards. This full-time, hybrid role is based in International City, AE and supports remote work with some on-site or hybrid options. The company builds and updates its standards and best practices to help clients operate smoothly, so it’s a good fit for someone who enjoys shaping how technology and telecommunications come together across multiple client sites.
The Alignment Engineer works to review how clients align with ITS standards, maintain and update client templates as technology or environments evolve, and grow a solid technical knowledge of assigned clients. The role involves keeping client information accurate, providing recommendations to the vCIO, and identifying technical risk in collaboration with internal teams. It also includes contributing to ITS’s Standards Library, taking part in the Standards and Alignment Committee, and developing both technical and business know-how relevant to client sites. You’ll proactively maintain client infrastructure remotely, review project results for quality and documentation, and sustain strong relationships with clients while staying current with industry IT and telecom developments.
A day in the life of an Alignment Engineer
On a typical day you’ll perform remote standards and alignment reviews, update templates as technology or client environments change, and deepen your understanding of each client’s setup. You’ll verify the accuracy of client data and documentation, uphold best practices, and share recommendations with the vCIO while spotting risk and coordinating with other teams. You’ll contribute to the ITS Standards Library and participate in committee work, building both technical and business insight tied to client sites. You’ll also focus on maintaining and improving clients’ infrastructure from a distance, assess project results for completeness and quality, and nurture ongoing client relationships as you stay aligned with evolving IT and telecommunications technologies.
You’ll balance these tasks with opportunities to help train and mentor staff, and you’ll liaise with clients, other consultants, and contractors during meetings as needed. The role asks you to keep organized records for each client and to continuously learn and apply company policies and procedures, all while maintaining a professional standard of service that clients rely on.
What you’ll need to bring to the role
This section covers the must-haves and the nice-to-haves, reworded from the job’s details.
Must-have qualifications
- Three years or more of IT administration and/or technical support experience, or an equivalent background
- A solid grasp of IT and telecommunications infrastructure, including hardware and software
- Hands-on experience with network and workstation operating systems, especially Microsoft Windows
- Familiarity with web technologies and internet-based services
- Tertiary qualifications in Computer Science or Information Technology, or an equivalent credential
Nice-to-haves
- Strong written and verbal communication and good interpersonal skills
- Excellent organizational abilities and the knack for prioritizing tasks
- Solid problem-solving skills and the ability to learn new technologies quickly
- Willingness to take initiative and work well in both team settings and autonomously
- Good at managing multiple tasks and staying on top of deadlines
- A high degree of confidentiality and punctuality
- Ability to follow instructions and deliver client-focused service
- Comfort working with staff at all levels of a company
- Attention to detail and a polished, professional presentation
- Awareness of and compatibility with Company Policies and Procedures
Pay, perks and the practical setup
The role pays at a rate starting at $7.03 per hour and may vary based on experience and location. The benefits package includes comprehensive health plans with options for dependents, life insurance, flexible benefit reimbursement for dental, vision, mental health and wellness, paid time off starting at 15 days per year, maternity/paternity leave, paid US holidays, a night shift bonus, opportunities for salary advancement or loans, a health and wellness program, and company-paid training and certification. The position requires a 40-hour week, with hours 8:30 AM to 5:30 PM EST, Monday through Friday. Location is International City, AE, with a hybrid or remote working arrangement.
A home office setup is expected to meet these basics: a computer with at least 8GB RAM and a capable processor (Windows 11 with an Intel i5/i7 (8th generation or newer), or AMD Ryzen 5/7 (2000 series or newer), or macOS 12 or newer); stable internet with at least 25 Mbps download and upload; a quality noise-canceling headset for meetings; a smartphone capable of running the Microsoft Authenticator app; an HD webcam; a second monitor; and a UPS if using a desktop computer. For applicants in the Philippines, a valid NBI Clearance is required. The company emphasizes a very strong cultural fit with ITS values, excellent English communication skills, and the ability to work full-time in the EST window. Online behavioral and cognitive assessments are part of the screening process.
Fraud alert – recruitment scams
The company warns applicants to be cautious of fraudulent postings and messages impersonating ITS. ITS does not request payment or financial information during the hiring process, and sensitive personal information will not be requested before a formal offer. Be wary of fake profiles on social media platforms; if you see anything suspicious, do not engage and report it to
[email protected]. Verified job openings are posted at the official ITS job openings page: https://www.itsasap.com/job-openings
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