Design Desk Engineer (International)

Intelligent Technical Solutions is hiring a Design Desk Engineer for an onsite, international role based in International City, AE. The position focuses on turning business and technical requirements into architecture and implementation-ready project documentation, supporting solution design, proposal development, technical scoping, workplans, request triage, and ongoing stakeholder updates. ITS uses AI-assisted design tools to speed up the creation of statements of work and design deliverables, while engineers stay accountable for accuracy, feasibility, and overall quality. The team brings depth across server infrastructure, virtualization, networking, security, Microsoft 365, and Microsoft Azure, so you’ll collaborate with the vCIO strategy to shape technically solid solutions.

As part of the Design Desk, you’ll translate client requirements into practical designs and documentation that teams can implement, including proposals, workplans, required outcomes, assumptions, exclusions, dependencies, and milestones. You’ll assess technical feasibility, licensing, risks, and scope alignment, ensuring readiness for implementation. The role also requires reviewing incoming design requests for missing information, validating environment data, maintaining clear ownership of each request, and keeping stakeholders in the loop about schedules and decisions. You’ll participate in triage and daily operations, and you’ll prepare for vCIO discussions by documenting requirements, risks, outcomes, and next steps, all while using approved templates, vendor docs, and AI-assisted tools with independent validation of the final material.

Overall, the Design Desk Engineer needs a broad technical foundation and a practical mindset for turning complex requirements into clear, implementable design artifacts that clients and internal teams can rely on.

A day in the life of the Design Desk

Your day begins by translating client business requirements and vCIO strategy into architecture that is ready for delivery, producing design documents and implementation plans that guide projects from start to finish. You’ll develop technical solutions, statements of work, workplans, business requirements, intended outcomes, and the necessary prerequisites, milestones, and dependencies to keep initiatives on track.

Throughout the day you’ll perform technical scoping and validate that proposed designs are technically feasible, aligned with scope, properly licensed, and free of critical gaps or risks. You’ll verify that relevant environment information, such as users, workstations, mailboxes, servers, locations, and supporting docs, is complete and accurate, and you’ll maintain ownership of each request with transparent status updates and clear next steps. When impediments arise, you’ll communicate delays or changes to stakeholders and help the team adjust schedules accordingly.

You'll participate in Design Desk triage, monitor workload and KPIs, and contribute to the team’s operational rhythm. You’ll also support vCIO discussions by documenting requirements, risks, outcomes, and recommended next steps, and you’ll rely on approved templates, prior examples, and vendor literature to reinforce your recommendations. While AI-assisted design tools accelerate drafting and proposals, you’ll review generated material to ensure technical validity and overall quality before delivery.

What you’ll need to bring

Must-haves include broad hands-on experience with Microsoft 365 and Azure cloud services, solid knowledge of server infrastructure, virtualization, and networking, and a strong grounding in security technologies. You should have a track record in solution architecture and design as well as in technical scoping and implementation planning, with the ability to evaluate proposed designs, challenge or improve recommendations, identify risks and gaps, and validate AI-assisted outputs before they reach clients. Clear written and spoken English is essential, and you must be able to work full time (40 hours per week) from 8:00 AM to 5:00 PM PST, Monday through Friday, plus you’ll need to pass online behavior and cognitive assessments. Ideally you hold at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3cx Basic Certified Engineer, and provide an NBI Clearance if you’re a PH applicant.

Nice-to-haves include familiarity with the Design Desk’s toolset and platforms, such as ConnectWise PSA, Microsoft Teams, SharePoint Design Desk document libraries, IT Glue, MSPBots, Strety, and the approved AI-assisted Design Desk engineering tools.

Compensation, benefits and practical details

Compensation starts at $8.16 per hour, with adjustments based on experience and location.

Benefits include comprehensive health plans for employees and dependents, life insurance, flexible benefit reimbursement for dental, vision, mental health and wellness, paid time off starting at 15 days per year, maternity/paternity leave, paid US holidays, a night shift bonus, salary advancement or loan options, a health and wellness program, and company-paid training and certification.

Practical details to note: this is an onsite role in International City, AE, with a work week from 8:00 AM to 5:00 PM PST, Monday through Friday. A home office setup is required, including a working computer with at least 8GB RAM and a compatible operating system (Windows 11 with an Intel i5/i7 8th generation or newer, or AMD Ryzen 5/7 2000 series or newer, or macOS 12+); a stable internet connection of at least 25 Mbps both down and up; a noise-cancelling headset for meetings; a smartphone capable of running the Microsoft Authenticator app; an HD webcam; and a second monitor, plus a UPS if you’ll be using a desktop. ITS looks for a strong cultural fit with their values, which will be discussed during the interview.

Fraud alert – recruitment scams: Intelligent Technical Solutions has learned of fraudulent postings and messages misrepresenting the company. ITS never asks for payments or financial information during the hiring process, and sensitive data such as Social Security numbers will not be requested before a formal offer. Be cautious of fake profiles on LinkedIn, Facebook, and other platforms, and report suspicious messages to [email protected]. Verified job openings are posted at https://www.itsasap.com/job-openings.

How to apply

Ready to move quickly? Start with a pre-recorded video interview and take the next step in the process.

PRE-RECORDED VIDEO INTERVIEW