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Area After Sales Manager (Europe)

XPENG
1 day ago
Full-time
On-site
Diemen, 07

JobsCloseBy Editorial Insights

XPENG is seeking an Area After Sales Manager for Europe in Diemen to lead the region's after-sales performance onsite. This full-time role drives and monitors KPIs across markets, including service performance, parts logistics, cost efficiency and uptime, while building strong dealer and importer relationships and ensuring network readiness. You will own escalation handling for technical, warranty and customer satisfaction issues, oversee service process quality, capacity planning and partner certification, and deliver operational reporting and market analysis with actionable insights to European management. To apply, highlight measurable wins in after-sales leadership, EV service experience, dealer network development, warranty resolution, and data driven decision making, and show willingness to work onsite in Diemen and passion for digital tools in the network.

Area After Sales Manager (Europe)
Diemen
Full-time
Sales - Customer support
Responsibilities
1.Drive and monitor after-sales KPIs across assigned markets: service performance, parts logistics, cost efficiency, and uptime. 2.Build strong relationships with dealers/importers and ensure network readiness. 3.Manage escalation on technical, warranty, and customer satisfaction cases. 4.Oversee service process quality, capacity planning, and partner certification. 5.Lead operational reporting and market analysis, providing actionable insights to European management. 6.Support implementation of new EV service standards and digital tools across the network.
Qualifications
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