Asset and Operations Excellence Manager

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Nissan Financial Services seeks an Asset and Operations Excellence Manager in Mulgrave to lead Asset Management and Banking and Receipting, driving automation and AI driven improvements. Reporting to the National Manager, Customer Solutions, you will manage 13 staff, oversee the asset lifecycle from location to remarketing, ensure secure payments and reconciliations, and partner across the business on initiatives while meeting vendor and regulatory KPIs. The priority is proven leadership in financial services or asset finance, experience with payments, a continuous improvement mindset, and stakeholder communication. To apply, tailor your resume to quantify impact, highlight automation projects and governance, and show learning agility; onsite in Mulgrave and supportive of a diverse team. No agency contact.

At Nissan Financial Services (NFS), we are redefining what’s possible in automotive finance. With a dealer network that spans both Nissan and non-Nissan dealerships nationwide, we operate in a dynamic and competitive market that demands both strategic vision and hands-on execution.

We’re looking for an Asset and Operations Excellence Manager to lead our Asset Management and Banking & Receipting teams, while driving smarter ways of working through automation, AI and process improvements. Reporting to the National Manager, Customer Solutions, this is a fantastic opportunity for an experienced supervisor or team leader who is ready to take the next step in their career.

 About the role 

In this pivotal leadership role, you will:

•  Lead and support a team of 13+ people, helping them deliver great results while growing their own capability.
• Drive improvements in the way we work, using technology, automation and AI to create efficiencies and improve customer experience.
• Oversee the lifecycle of financed assets, from location and repossession through to remarketing.
• Manage secure and accurate customer payments, reconciliations and banking processes.
• Work with colleagues across NFS to deliver projects and new solutions that enhance the customer journey.
• Partner with external vendors and stakeholders to deliver on service and operational targets.
• Ensure compliance with regulations and internal controls while monitoring KPIs. 

About you 

We’re looking for someone who is:

• Experienced in leading teams in financial services, asset finance, or a related operations environment.
• Familiar with payment operations, reconciliations or asset management processes.
• Passionate about continuous improvement, with exposure to technology and automation projects.
• A confident communicator who enjoys working with stakeholders across all levels.
• Strong in problem-solving and organising work, with an eye for detail and improvement opportunities.
• Proficient in Microsoft Office, with experience using finance systems or workflow tools.

 A degree in Business, Commerce or Finance is a bonus, but not essential if you bring relevant experience and a strong learning mindset.

Why Join Us? 

At Nissan Financial Services, we’re part of a globally respected automotive brand and are committed to shaping the future of automotive finance. We offer:

• Genuine career step into a management role with scope to grow.
• Supportive leadership team where your ideas are valued.
• Competitive salary and benefits, including vehicle discounts.
• Generous parental leave and hybrid working options.
• Access to LinkedIn Learning and career development opportunities.

 This is a great chance to step up, lead a team, and make your mark in a global business.

 We know diverse teams deliver stronger outcomes. We welcome applicants from all backgrounds and are committed to creating a workplace where people feel valued, respected and empowered to succeed.

 Shape Your Future with NFS. Defy Ordinary.

 Please note: We are managing this recruitment directly and kindly request no agency contact.