Collections Officer

JobsCloseBy Editorial Insights

Nissan Financial Services is seeking a Collections Officer to join Mulgrave in a role. You’ll manage a portfolio of accounts across delinquency stages, engaging customers by phone, email, letter and SMS to deliver timely, customer focused solutions and drive first call resolution while upholding the Nissan brand. The right candidate brings customer service excellence, debt collection experience in financial services or utilities, and a proven ability to handle complex accounts with strict adherence to collections, debt and consumer protection guidelines. Flexibility to work shifts 7am to 6pm on weekdays is required. To apply, tailor your resume with measurable outcomes, highlight multi-channel success, certifications, and a genuine commitment to Nissan’s inclusive culture.

Get Excited about driving our cars and having the option to lease a car for you and your family at a discounted rate.

Be Connected to a long term career at Nissan which can take you around the world.

Have Confidence in your development through training and be supported with flexible hybrid working options.

We have an opportunity to join a high performing team in the Collections Department. This is a fast-paced environment that rewards top performers! You will be part of a vibrant Collections Centre focused on supporting customers across different stages of delinquency, proactively engaging with them through phone, email, letter, and SMS to deliver timely and effective solutions.

In this full-time role you will be part of the collections team, managing accounts as a portfolio to ensure the best solutions for customers. Collection actions should remain customer focused with a positive brand image.

Key Responsibilities

• Drive first call resolution and offer customers solutions to meet financial obligations
• Adhere to Collections, Debt and Consumer Protection guidelines
• Contribute to department targets
• Work on more complex collection accounts and propose solutions
• Seek approvals as needed for further collection actions

Who we’re looking for

• Customer service focused with strong communication abilities and adaptability
• Debt collection experience in financial services, utilities or services a plus
• Passion for high performance and exceeding expectations
• Proven ability to handle complex collection accounts
• Available to work shifts between 7am to 6pm weekdays, with flexibility

You will be contributing to Nissan Financial Services vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice.  

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.

Power Your Future with Nissan Financial Services!