Assistant Community Manager - Retirement Village

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An on site full time Assistant Community Manager role with Hindmarsh Retirement in Canberra, supporting the Community Manager to keep the village running smoothly from exceptional resident service and staff rostering to coordinating activities and handling admin. The right candidate will have office management or reception experience, proven customer service, strong written and verbal communication, and comfort with Outlook and Word, plus a knack for building rapport with older residents. Asset management or property experience is a bonus. You must hold a First Aid certificate and a Working with Vulnerable People Check (ACT), or be willing to obtain them. To apply, tailor your resume to highlight admin, rostering, events, and resident engagement, cite concrete examples, show autonomy, and emphasize reliability and relationship-building.

About Hindmarsh Retirement

At Hindmarsh we believe in the power of communities to enrich lives. That’s why our communities are centred around residents and their needs. We build, develop and create places in which communities can thrive by leveraging our people’s diversity, skills and passion. We operate three core businesses: construction, development and retirement.

The Retirement business is responsible for developing and managing Hindmarsh’s retirement village portfolio. The business is one of the largest privately-owned retirement business in Canberra. 

The Role  

As the Assistant Community Manager, you will support the Community Manager to ensure the retirement village runs smoothly by:

• Providing excellent customer service to residents and visitors
• Managing staff rosters, timesheets & training
• Coordinating resident activities, events, and communications
• Completing administration tasks such as processing invoices, answering phone calls, monitoring mail and email enquiries
• Various office management duties as required

Requirements

We are looking for a person who is confident working autonomously and who has: 

• Previous experience as an office manager, receptionist or administration officer
• Experience delivering high-quality customer service
• Good communication skills, both written and verbal
• Confident user of Microsoft Outlook & Word
• Enjoys working with and has the ability to develop good relationships with older people
• Asset management and property experience an advantage

You will be required to hold a First Aid Certificate and Working with Vulnerable People Check (ACT) for this role. If you don't yet have these certificates, but are willing to get them later, then we welcome your application!