Residential Case Manager

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MacKillop Family Services is hiring a full-time Residential Case Manager in Belconnen, ACT to deliver trauma-informed case work to young people in Out of Home Therapeutic Residential Care with complex needs. The role leads assessment, planning, implementation and review of case plans, working closely with Therapeutic Specialists, House Supervisors and external partners, with a strong emphasis on building partnerships with Aboriginal and CALD agencies to improve outcomes. You will hold a relevant tertiary qualification, have OOHC casework experience, strong communication skills and knowledge of OOHC policy standards, and you will manage a caseload while meeting child protection requirements and contributing to multidisciplinary forums. Benefits include SCHADS Level 5 pay, salary packaging, training and EAP. To apply, address all Key Selection Criteria in the PD, tailor your evidence to demonstrate trauma-informed practice and collaboration, review the PD and submit via APPLY Aboriginal and Torres Strait Islander people are encouraged to apply, and shortlisting may begin immediately.

• Support young people to heal, grow and achieve stability!
• Lead case planning that drives real, positive change!
• Build strong partnerships to improve outcomes for youth!

About the Role:

The Case Worker plays a key role in delivering high quality, trauma informed case work services to young people in Out of Home Therapeutic Residential Care, supporting those with high and complex needs who require specialised and intensive intervention. 

The role is responsible for comprehensive assessment, planning, implementation, monitoring and review of case plans to ensure permanency and positive outcomes for children, young people and their families. Working closely with Therapeutic Specialists, House Supervisors and other team members, the Case Worker ensures that support is integrated, coordinated and tailored to each young person’s needs. 

A strong focus is placed on collaboration with specialist and mainstream services, as well as building meaningful partnerships with Aboriginal and CALD agencies, to improve outcomes and provide holistic support for young people and their families.

About You:

You are a dedicated and compassionate practitioner who is committed to improving the lives of vulnerable young people, particularly those with complex mental health, disability, emotional and behavioural needs. You bring strong assessment, case planning and analytical skills, along with the ability to make sound decisions and maintain clear, meaningful records. You thrive in collaborative, multidisciplinary environments and work confidently alongside Therapeutic Specialists, carers, families and external service providers. 

This is Full Time opportunity based in Belconnen, ACT within our ACT Out of Home Care program. This role reports to the Case Management Coordinator.

What You will Do:

• Manage a case load and maximise the opportunities for all children and young people to benefit from the therapeutic approach.
• Ensure all statutory child protection requirements are adhered to
• Participate in Care Team and Reflective Practice meetings, service networks, inter agencies and forums as required
• Ensure that children and young people’s wellbeing is actively safeguarded and that any concerns are reported immediately

Key Selection Criteria:

• A tertiary qualification in Social Work, Community Services, Management or relevant field
• Demonstrated experience in casework practice preferably in Out of Home Care.
• Strong communication skills
• Understanding of Out of Home Care policy standards and quality frameworks.
• Ability to manage multiple tasks and prioritise effectively. 

 Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.

For more information, please contact: Lee-Anne Moffitt at [email protected]

What We Offer

• SCHADS Level 5 hourly rate: $51.00 – $53.35, based on qualifications and experience
• Salary packaging options to increase take-home pay by up to $18,550 annually
• Access to industry-specific training, including Therapeutic Crisis Intervention, Sanctuary, and Cultural Awareness   
• Free counselling, coaching, and wellbeing support through the Employee Assistance Program
• Regular supervision and guidance from experienced leaders
• MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.  

You must have a:

• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). 

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.