Assistant Front Office Manager

JobsCloseBy Editorial Insights

Accor's Sofitel Dubai Downtown is seeking an Assistant Front Office Manager to oversee Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, with hands on supervision in the supervisor's absence. The role ensures full coverage, manages stock, and delivers warm, personalized service while protecting privacy and resolving complaints to drive guest satisfaction. The ideal candidate has front office leadership in hospitality, excellent English, and a calm, proactive approach to high pressure, plus a passion for teamwork and the Sofitel philosophy. To apply, tailor your resume to highlight leadership, guest relations wins, problem solving, language skills, and alignment with Accor's BELIMITLESS culture.

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. It's 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Job Description

Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.

• Ensure a proper coverage and supervision of the Front Office sections at all times.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role. 
• Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. ·
• Ensure that the privacy of the guests and the confidentiality of the information is respected. · To act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
• Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To be fully aware of and to report all guest comments or complaints.
• Ensure that Guest History records are accurately maintained and all recurring guests are pre-registered. 

Qualifications

Previous experience in the hospitality industry, preferably in a front office management role.

• Strong customer service skills with a passion for creating memorable guest experiences.
• Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
• Ability to manage guest requests and preferences efficiently, calmly, and courteously.
• Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
• A team player with a positive attitude and a strong work ethic.
• To ensure that the vision and mission and Sofitel Philosophy of the organization are shared with all colleagues and reflected in the actions of management.
• Must be proactive and able to handle high-pressure situations with ease.