Assistant Manager – Front Office (Fixed Term, 12 Months – Maternity Cover)

JobsCloseBy Editorial Insights

Pullman Rotorua is seeking a hands-on Assistant Manager Front Office for a 12-month maternity cover, based in Rotorua, to oversee guest arrivals and departures and the guest journey while leading a Front Office team and collaborating with Housekeeping, Engineering and F&B. The role requires 2+ years in hotel Front Office, a Diploma or degree in Hospitality or Business, a NZ driver’s license, strong leadership and communication skills, plus Opera PMS and MS Office knowledge. You’ll manage rostering, forecasting and cost control, uphold brand standards and safety, and support media procedures. NZ working rights are essential; sponsorship is not offered. Weekend availability is expected. Apply with a CV and concise cover letter highlighting leadership and cross-department collaboration.

Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

Are you a natural leader with a passion for creating unforgettable guest experiences? The Pullman Rotorua is seeking an enthusiastic and dedicated Front Office Assistant Manager to join our vibrant team! This is a fixed term role for 12 months maternity cover reporting to the Front Office Manager and working closely with the wider Rooms Division leadership team.

Job Description

In this hands-on leadership role, no two days will be the same. You will support the smooth day-to-day operation of the Front Office, lead and inspire the team, and ensure every guest interaction reflects Pullman’s elevated service standards. Your ability to balance operational excellence with people leadership will be critical to success.

What You’ll Be Doing

• Supervising daily Front Office operations, including guest arrivals, departures, and overall guest journey.
• Supporting the Front Office Manager and Front of House Manager with team leadership, briefings, and meetings to foster a culture of collaboration and excellence.
• Managing room allocations and ensuring seamless check-in and check-out processes.
• Liaising closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth hotel operations.
• Coaching, mentoring, and motivating the Front Office team to consistently deliver exceptional service.
• Assisting with financial and administrative responsibilities including rostering, forecasting, and cost control to support departmental performance.
• Ensuring compliance with Accor brand standards, policies, and health & safety requirements.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson (GM).
• Perform any other reasonable request as required by your Supervisor or Hotel Management.

Qualifications

• Diploma or qualification in Hospitality Management or Business Administration (preferred).
• New Zealand Full Driver’s License
• Minimum 2 years’ experience in the hotel industry, with strong Front Office operational experience.
• Proven leadership capability with the ability to engage, mentor, and develop a diverse team.
• Strong communication, organisation, and time-management skills.
• A genuine passion for guest service and creating memorable experiences.
• Solid working knowledge of Opera PMS, Microsoft Office, and New Zealand employment legislation.
• Valid New Zealand First Aid Certificate (Preferred).
• You must have valid New Zealand working rights, as sponsorship is not available for this role.

Additional Information

What’s in it for you:

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• Availability to work on weekends.

• A vibrant, inclusive workplace where your ideas and contributions are valued.