Assistant Service Manager

JobsCloseBy Editorial Insights

Continental Cars BMW in Auckland seeks an experienced Assistant Service Manager to support the Service Manager in delivering quality, efficient service that drives profitability and customer satisfaction while upholding BMW standards. You’ll monitor workshop performance, safety, and CSI, assist with campaigns, deputise for the manager when needed, and oversee ISO and QMS processes alongside health and environmental policies. The right person has proven service leadership, excellent organisational and communication skills, strong IT aptitude with service systems, and a transparent, team building style, plus a clean full licence. This 47.5 hour week offers a competitive salary, a company car, monthly commission, and Sime Motors benefits. To apply, tailor your CV with measurable results in service outcomes, cite BMW standards experience, and demonstrate how you lead, train, and develop teams.

Company :

Continental Cars BMW, a proud subsidiary of Sime Motors - one of the largest BMW retailers in the world, has been delivering the ultimate driving experience to New Zealanders for over 50 years. With a legacy of precision, luxury, and innovation, we offer a range of BMW vehicles that perfectly blend performance, comfort, and cutting-edge technology. Join our award-winning team at our state-of-the-art, world class dealership in Auckland. 

As an Assistant Service Manager, you’ll work closely with the Service Manager to ensure our department runs efficiently, meets performance targets, and upholds the highest standards of customer satisfaction and brand values.

As an experienced Assistant Service Manager, you will:

• Assist the Service Manager in managing the Service Department to deliver quality, efficient, and customer-focused service.
• Support achievement of agreed targets, including profitability, customer satisfaction, staff performance, and growth objectives.
• Ensure the department consistently meets BMW and retail group standards.
• Monitor workshop efficiency, productivity, and safety while meeting Distributor CSI requirements.
• Assist with service campaigns and promotions in line with company requirements.
• Deputise for the Service Manager when required and help organise and direct departmental activities.
• Oversee ISO and QMS processes to meet or exceed BMW expectations.
• Ensure compliance with all company policies, including Health & Safety and environmental protection measures.
• Participate in personal development opportunities, including manufacturer and in-house training.

To be successful in this role, you must:

• Have proven experience in a similar service leadership or supervisory role.
• Demonstrate strong organisational and time management skills.
• Be highly computer literate and confident with service systems and reporting tools.
• Possess excellent communication and leadership abilities.
• Have a passion for delivering exceptional customer service and supporting team development.
• Hold a clean, full driver’s licence.

Hours of Work

This is a full-time role, 47.5 hours per week, Monday to Friday, between 7:30am and 5:30pm. Continental Cars BMW is offering the right candidate a competitive salary, Company car plus monthly commission. 

• Sime Motors Privileges, an employee benefits programme with discounted shopping across 100+, fuel, in-store discounts and more  
• Health benefits including our Sime Motors Southern Cross Group scheme, offering discounted insurance premiums, free spinal, eye and hearing tests plus an annual flu vaccination every year and other wellbeing initiatives.  
• Paid community service and study leave days, with ongoing training & development and financial assistance toward formal study