Assistant Store Manager

Mountain Warehouse is hiring an Assistant Store Manager for a permanent, full-time role based onsite in Homebush, AU. This position works closely with the Store Manager to drive store performance and deliver the Mountain Warehouse shopping experience for customers. The company seeks someone who thrives in a leadership capacity and enjoys building a capable, engaged team within a brand-focused environment.

The role suits someone who loves guiding people, developing staff, and creating a welcoming, practical store atmosphere where customers feel valued. It’s a chance to influence day-to-day operations while representing the brand with professionalism and warmth.

Based in Homebush, this role sits within the Australia Retail department and requires a hands-on approach to leadership, teamwork and delivering consistent service to shoppers on the shop floor.

What You’ll Do As The Assistant Store Manager

You’ll partner with the Store Manager to lead a motivated, engaged team, fostering collaboration and shared goals while driving training and development so staff can excel. Clear and transparent communication will keep everyone aligned, and you’ll ensure the team stays informed with product knowledge to deliver outstanding customer service.

You’ll help run the store day to day, ensuring policies are followed and visual merchandising and housekeeping standards stay high. Health and safety will be a priority, with regular risk checks to keep staff and customers safe, and you’ll play an active role in recruiting and retaining top talent to build a strong, capable team.

You’ll support efforts to meet and exceed sales targets, using practical strategies to improve profitability. Monitoring key performance indicators to track store success, overseeing stock levels for smooth replenishment and accurate deliveries, and implementing proactive loss prevention measures will be part of the role.

Leading by example, you’ll deliver excellent customer service at every opportunity, address feedback promptly to sustain satisfaction and loyalty, and represent Mountain Warehouse with enthusiasm and professionalism. You’ll also build meaningful connections with the local community to create a personable and welcoming shopping atmosphere.

The Right Candidate For This Role

The must-have qualities include a real passion for creating outstanding customer experiences, an inspiring track record in retail management, and the ability to communicate clearly and confidently with colleagues and customers alike. The role calls for being results-driven with a sharp focus on meeting targets, plus being approachable, supportive, and trustworthy, a natural team player. An energetic, proactive approach and a determination to see tasks through to completion are essential, alongside strong problem-solving and decision-making skills that align with company policies.

Nice-to-have attributes include experience in recruiting and retaining top talent, familiarity with high-volume or brand-led retail environments, and comfort with engaging the local community to promote the store’s presence. Knowledge of stock control, loss prevention, and maintaining standards for safety and visual presentation would also be useful.

Pay And Practical Details For This Role

The position offers a Monthly Bonus Scheme that provides performance-driven rewards on top of the base salary. In addition, there is a 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance, and a Generous Colleague Referral Incentive. The environment is described as stable, successful and supported, with Length of service awards to recognise loyalty.

The role is onsite in Homebush, Australia, and is permanent full-time. The description does not specify a schedule or travel requirements beyond the in-store, onsite nature of the job.

Advice For Applicants

Lead with your leadership results on your resume by describing a time you built a high-performing team, delivered targeted sales results, and strengthened customer experiences through training and development.

To prove the must-have skills, share concrete examples of clear, confident communication with staff and customers, a measurable impact on goals or KPIs, and a track record of solving problems or making decisions that align with policy.

In interviews, be ready to talk through how you monitor KPIs and manage stock and safety on the floor, plus give a story about turning customer feedback into a positive change. Have a plan for how you would recruit, onboard, and retain new team members to maintain a strong store culture.

A smart question to ask is how the Monthly Bonus Scheme targets are set for this location and how performance is measured, as well as how the store engages with the local community to reinforce the Mountain Warehouse brand.