Associate, Client Service

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Guidepoint is seeking an Associate, Client Service in Dubai for a hybrid role based in the DIFC. You will translate each client’s business questions into precise research requests, identifying and recruiting the right experts from our network of over 1,625,000 Guidepoint Advisors, often delivering answers within hours. You’ll work with Project Managers to tailor strategies, screen experts, and build client-ready profiles while developing your own project-management and customer-service skills through built-in mentorship and growth paths. Important traits are fast pace, exceptional organization, strong written and verbal communication, and comfort speaking with professionals at all levels. To apply, tailor your CV to show sourcing or lead-generation experience, internships, or volunteering; prepare for a mock assessment and client scenario; ensure UAE work authorization and readiness for onsite or hybrid work; highlight your collaboration, curiosity, and eagerness to advance.

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,625,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Dubai office.

AL APPLICANTS MUST HAVE THE RIGHT TO WORK IN THE UAE

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Meet the Guidepoint Teams!
  • Discuss your assessment with the Guidepoint teams
• Meet the Department Head!
  • Hiring Manager Interview
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extra-curriculars
• Work authorization required

Skills You Will Bring:

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Offices within the heart of Dubai at the DIFC
• A progression plan for career growth
• Private medical insurance (including dental)
• Opportunities to participate in Guidepoint CSR programs
• Fun team events, activities, and office-wide outings
• Stocked pantry and breakfast offerings
• WFH flexibility on Fridays
• Easy access to metro and public transport
• Nurturing, close-knit office environment

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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