Barista

Costa Coffee is hiring a Barista in Cwmbran, Wales. The role is a permanent, 18-hour-per-week position, onsite at a Costa Coffee store. Hours will vary between 8.30am-8pm, with flexibility to fit both your schedule and the store’s needs.

The company describes its mission as crafting great coffee and memorable experiences. In this Barista role, you’ll bring energy, warmth and skill to every shift, helping customers enjoy that experience. The store offers flexible shifts to suit both personal needs and the store’s demands, a plus for anyone balancing other responsibilities.

The Costa network emphasizes diversity and inclusion, guided by values such as Discipline to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Player, which shape daily work. Through the Costa Foundation, the business also supports communities locally and globally.

Brews, warmth and a team vibe in Cwmbran

Your day-to-day centers on serving great coffee and delivering an energising customer experience from start to finish. You’ll quickly learn the menu and uphold high standards across the store, making sure each guest receives a consistent, friendly interaction.

Keeping the store clean, welcoming and running smoothly is part of the routine, and you’ll work closely with teammates to keep the cafe at its best during busy periods. The role relies on collaboration, clear communication and a ready smile to help guests feel valued while keeping service steady and efficient.

A calm, composed approach helps you handle busy windows and shifting demands, and you’ll adapt as needed to maintain the level of service Costa customers expect.

What makes a Costa Barista

Here’s what the team is looking for, with must-have traits and nice-to-haves gathered from the role:

• A resourceful, adaptable mindset with a can‑do attitude
• A sense of accountability and pride in delivering quality work
• A calm, clear communicator who keeps guests and teammates in the loop
• A genuine people focus and enthusiasm for working with others
• A willingness to learn the menu and master Costa’s standards while delivering friendly service
• Flexibility to work varied shifts within 8.30am-8pm

Pay, perks and practical notes

The position is an 18-hour-per-week permanent contract, based in a Costa Coffee store in Cwmbran, Wales, and work is on site. The listed pay is 26,000.00 GBP per year, with an hourly rate of £13.12 per hour (location dependent).

The role comes with a few meaningful perks, including a 50% discount on all food and drink at Costa-owned stores, a matched pension up to 10%, a Coca-Cola share scheme, and access to a Financial Support Fund. Costa Foundation initiatives also support communities locally and globally, and there are additional perks available at the linked Costa perks page.

Shifts run within the 8.30am to 8pm window, and the job is onsite in Cwmbran. If you’re considering adjustments during the application process, Costa offers a dedicated contact for accessibility needs at [email protected].

Tips to stand out for a Costa Barista

Tip 1: Put your customer-facing experience first on your resume. Lead with a line that shows you’ve helped people enjoy warm, engaging service and that you’re comfortable learning a menu and delivering consistent quality on shifts that vary in timing.

Tip 2: Prove the must-haves with examples. Find a past moment where you stayed calm under pressure, communicated clearly with teammates, and contributed to a positive, people-focused environment, tie it directly to how you’d handle a busy Costa store.

Tip 3: Prepare for the interview by outlining how you’d master Costa’s menu and deliver energising customer experiences. Be ready to describe how you’d keep the store clean and running smoothly while collaborating with a team to meet goals.

Tip 4: Ask a smart question that shows you’ve done your homework. For instance: how does the team balance busy periods with warm, personalized service, and how do new Baristas get up to speed on the Costa Foundation initiatives in this location?

The next step to join Costa Coffee

Apply through a quick Sapia.ai chat. When you apply, you’ll start with a casual, brief chat via Sapia.ai to answer a few simple questions at your convenience. The tool helps the team assess key traits and skills fairly by comparing responses to the role’s requirements, with human involvement in the final hiring decision.

For adjustments or accessibility needs, you can reach Costa’s recruitment team at [email protected]