Barista

Costa Coffee is looking for a full-time Barista to join an onsite team in Newcastle upon Tyne, ENG. It’s a hands-on role focused on crafting great coffee and creating memorable moments for guests, with flexible shifts to fit both your life and the store’s needs. The company is a well-known coffee chain that places emphasis on warm service and quality, backed by a set of values and a foundation that supports communities locally and around the world.

If you’re someone who enjoys interacting with people, takes pride in a well-run store, and likes delivering a friendly, energetic experience, this could be a good fit. The team works together to keep the store welcoming and to ensure every guest leaves satisfied.

Costa Coffee operates with a clear philosophy and a supportive culture, and this role sits on an onsite store team that values discipline to deliver, progress with passion, warmth in every interaction, a willingness to challenge the status quo, and being a trusted team player.

Shaping the shift on the shop floor

Your daily routine centers on serving great coffee and delivering an energising customer experience, while mastering the menu and maintaining high service standards. You’ll help keep the shop clean, welcoming, and running smoothly, and you’ll collaborate with teammates to make the store the best it can be for guests and colleagues alike.

Must-have ingredients for the role

What Costa is looking for in a candidate centers on practical, people-facing capabilities that help the store perform at its best. You should bring a resourceful, adaptable mindset and a positive, can-do attitude. You’ll need to take accountability for delivering quality in every cup and interaction, stay calm and clear under pressure, and communicate well with both customers and teammates. Above all, you’ll show a genuine focus on people and a real enthusiasm for working with others.

• A resourceful, adaptable approach and a positive, can-do mindset
• Ownership and pride in delivering quality in every guest interaction
• A calm, composed manner paired with effective communication
• A genuine people focus and enthusiasm for teamwork

Pay, perks and practical details

The role offers £13.12 - £14.12 per hour (location dependent). It’s a full-time, onsite position located in Newcastle upon Tyne, ENG, with flexible shifts to suit both personal needs and the store’s requirements.

As for perks, Costa backs a strong benefits package, including a 50% discount on all food and drink in Costa-owned stores, a matched pension plan up to 10%, participation in Coca-Cola’s share scheme, and access to a Financial Support Fund. Costa also supports communities through the Costa Foundation, locally and globally. For more perks, you can explore the details at Costa perks.

Additional practical details aren’t listed in this posting beyond the onsite location and the flexible shifts noted above, but the role is clearly designed for someone who wants to be part of a team that puts guests first and takes pride in a consistently well-run store.

Tips to stand out when you apply

Tip 1: Put your hospitality or customer-facing experience right at the top of your resume. The role prioritises a genuine people focus and a track record of delivering friendly, quality service, so lead with examples from previous barista, cafe, or retail roles where you connected with customers and helped them feel welcome.

Tip 2: Back up every claim about being resourceful, adaptable, calm under pressure, or a strong communicator with a concrete example. A short story about a busy shift where you kept the line moving, handled a special order smoothly, or helped a teammate out will go a long way.

Tip 3: Be ready to discuss teamwork and guest experience in your interview. Share specifics about how you collaborate with colleagues to keep the store clean, tidy and efficient, and how you maintain a positive mood even when the store is busy.

Tip 4: Have a smart question ready about training and performance. For instance, you could ask how the shop trains new baristas on the menu and service standards, and how success is measured in the first 90 days on the floor.

Joining the Costa team

To apply, start with a quick chat via Sapia.ai. You’ll answer a few simple questions anytime, anywhere, and the AI tool helps us assess key traits and skills fairly by comparing your responses to the role’s requirements. There will always be human involvement in the review process and in making the final hiring decision.

For adjustments, contact: [email protected]