Billing & Revenue Assurance Lead

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Revenue & Billing Assurance Lead, your role is to lead One NZ’s approach to revenue and billing assurance, increasing the coverage and effectiveness of monitoring while influencing corrective action to improve customer experience and protect commercial outcomes. You’ll lead a team of analysts focused on identifying, investigating and resolving discrepancies across billing and revenue data and processes, helping prevent revenue leakage, strengthen controls and improve the integrity and accuracy of One NZ’s revenue streams.

Ko tō mahi – what you’ll do

• Lead and develop a high-performing revenue assurance team with a strong customer focus.
• Build and maintain deep end-to-end understanding of revenue processes, systems and controls.
• Establish automated revenue assurance controls using AI and automation to increase coverage.
• Implement, maintain and report on best-practice revenue assurance controls and indicators.
• Identify, investigate and resolve complex billing and revenue assurance issues.
• Recommend improvements to revenue processes, systems and controls across the business.
• Develop and implement strategies to enhance and standardise assurance processes.
• Coach team members and finance stakeholders on revenue processes, systems and controls.
• Drive awareness of revenue assurance and its value across One NZ.
• Embed revenue assurance into product and system development lifecycles.
• Act as the revenue assurance sign-off for projects, challenging and escalating risk where needed.
• Support strong Commerce Commission compliance across billing and revenue risk activities.

Na tōu rourou - what you’ll bring

• Significant experience in billing assurance or revenue assurance within telecommunications.
• Strong leadership experience, with the ability to coach, mentor and develop teams.
• Excellent communication and collaboration skills across technical and business teams.
• Proven ability to influence stakeholders outside direct reporting lines.
• Strong commercial awareness and understanding of complex systems and business processes.
• High analytical capability, including use of tools such as SQL, Excel and Power BI.
• Ability to cut through complexity, identify key problems and drive business action.
• Confidence challenging decisions where customer experience or revenue is at risk.
• A bachelor’s degree in Finance, Accounting, Business or a related field.
• A strong focus on customer outcomes, operational improvement and control effectiveness.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.

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