Bingo Operations Manager

JobsCloseBy Editorial Insights

Betty is hiring a hands-on Bingo Operations Manager in Toronto to own the daily bingo product, ensure smooth gameplay, manage schedules and event calendars, and coordinate with Marketing, CRM and LiveOps to deliver a compliant, engaging player experience. You will monitor KPIs, build dashboards, analyze game economy, and implement configuration changes to boost retention and monetization while upholding regulatory and internal procedures. The ideal candidate has proven RMG bingo ops experience, excellent organizational skills, data fluency, and strong cross-functional collaboration. This full-time onsite role offers CAD 80,000 to 110,000, discretionary bonus, premium benefits, and growth opportunities; visa sponsorship is not available. To apply, tailor your resume to show measurable uptime, revenue growth, and reduced support tickets, highlight campaigns and dashboards, demonstrate AGCO familiarity, and align with Betty's values honesty, bringing the olives, and thinking big.

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest- we value honesty in all aspects.
• Bring the Olives- we offer premium customer experience.
• Think Big- we believe in always striving for more. 

About the role: The Bingo Ops Manager is a hands-on role responsible for the smooth day-to-day running of the Bingo product at Betty. You’ll ensure operational excellence, monitor performance, and collaborate across teams to deliver an engaging and compliant player experience. This role requires strong organizational skills, attention to detail, and a proactive mindset. You’ll act as the operational backbone of the Bingo vertical — coordinating schedules, campaigns, and issue resolution across departments.

What you'll do:

• Oversee daily bingo operations, ensuring smooth gameplay and optimal player experience.
• Manage game schedules, configurations, and event calendars to align with player habits and engagement goals.
• Coordinate promotional execution with Marketing, CRM, LiveOps, ensuring accurate setup and on-time delivery.
• Track and analyze bingo KPIs (e.g. DAU, retention, FT consumption, prize pool pacing, profitability).
• Build and maintain reporting dashboards with BI or data teams.
• Evaluate game economy performance — e.g., prize distribution, frequency of wins, and player progression.
• Identify, recommend and apply configuration changes to optimize engagement and retention / monetization, as per defined strategy.
• Produce regular performance reports summarizing trends and opportunities.
• Collaborate with Customer Support to manage escalations, identify recurring issues, and reduce contact drivers.
• Ensure compliance with regulatory requirements and internal operational procedures.
• Maintain clear internal communication by sharing updates, insights, and improvements across teams.
• Analyze player feedback and market trends to identify opportunities for growth and operational efficiency.
• Support in training and documentation of bingo operations and back-office processes for internal teams.

How Success Will Be Measured:

• Operational uptime and issue resolution speed
• Revenue and engagement growth across bingo games
• Accuracy and timeliness of campaign and schedule execution
• Issue turnaround efficiency
• Internal stakeholder satisfaction and cross-department communication
• Player satisfaction and reduced support tickets

What we're looking for: 

• Proven experience in RMG bingo operations.
• Strong organizational skills and process-oriented mindset.
• Ability to identify and solve operational issues independently.
• Analytical mindset with proficiency in Excel/Sheets and data tracking.
• Excellent communication and documentation skills.
• Strong collaboration skills across Marketing, CRM, Tech, CS, and Compliance.
• Proactive, adaptable, and comfortable working in a fast-paced environment.
• Passion and curiosity for online bingo and player experience.

What we offer:

• Discretionary bonus
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 80,000 to CAD 110,000 per year.

This is a new position within our team.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.