Booking Clerk, Medical Imaging

Providence Health Care is looking for a Booking Clerk to join the Medical Imaging team in Vancouver, onsite and full-time. The role sits in the St. Paul’s Medical Imaging Department and keeps outpatient appointments, admissions and related communications moving smoothly for patients and clinical staff. Providence Health Care is one of Canada’s largest faith-based health systems, rooted in a mission to deliver compassionate, socially just and innovative care. The new St. Paul’s Hospital and health campus is planned to open in 2027, underscoring a commitment to advanced care, teaching and research. Providence acknowledges the traditional, ancestral and unceded territory of the Coast Salish Peoples, including the Musqueam, Squamish and Tsleil-Waututh Nations.

If you thrive in a collaborative healthcare setting and enjoy the rhythm of coordinating people, information and schedules, you’ll likely feel right at home here. This job is for someone who wants to make a practical impact behind the scenes, helping patients access imaging services while supporting doctors and nurses with timely information and smooth processes.

The role is onsite in Vancouver and comes with a standard expectation that hours may shift to fit operations, as noted in the posting, with potential testing and a criminal record check as part of the process.

A day in the life behind the scenes

You’ll manage appointment management by scheduling, adjusting and canceling visits for diagnostic work, providing patients with any pre-appointment instructions. You’ll also handle the flow of information by contacting physicians’ offices and nursing units to request records or test results and by confirming appointments with patients and sharing or sending required information to the right people.

Patient intake and administration form a big part of the day: interviewing patients to gather details, completing standard forms, entering data into health information systems and obtaining signatures on consent forms as needed. Reception duties sit alongside this work, including answering calls, greeting visitors, guiding inquiries and directing messages to the appropriate staff.

Files and paperwork are central to accuracy and readiness. You’ll set up and maintain patient files, verify that test results and documents are present, and review files for correctness. Your clerical duties will include typing, data entry, photocopying, scanning and faxing, plus preparing booking packages for operating rooms when required.

Scheduling for diagnostic tests, radiology and lab, will be a routine part of the role, with clear instructions provided to patients. When there’s downtime, you’ll follow procedures to manage it and compile operational statistics to support reporting. Keeping the workspace clean and organized, and ensuring equipment and surfaces are sanitized, rounds out the day. You may also help with related tasks and projects as needed.

What you’ll need to bring to this role

Must-have

• High school completion or an equivalent credential
• At least two years of recent related experience, or an equivalent mix of education, training and hands-on work

Nice to have

• A typing speed around 40 words per minute
• Familiarity with medical terminology
• Clear verbal and written communication skills
• Strong interpersonal abilities and comfort dealing with others
• Physical capacity to perform the duties of the role
• Good organizational skills and the ability to manage multiple tasks
• Experience operating standard office equipment and related systems

Pay, benefits and practical details

The role pays 28.74 CAD per hour. It is a full-time, onsite position in Vancouver, with hours that may change to meet operations requirements. Testing may be required and a criminal record check may be needed as part of the selection process.

Providence Health Care describes its facilities as state-of-the-art, with the new St. Paul’s Hospital and health campus envisioned as a leading model for integrated care in British Columbia and Canada. The campus aims to address future health needs of patients and communities, and it is expected to open in 2027. The organization emphasises an inclusive culture that respects diversity and the dignity of all individuals.

Short-listed candidates will be contacted to complete assessments in typing, data entry and medical terminology as part of the selection process.

Three tips to stand out in this booking role

Lead with your education and experience by placing your Grade 12 completion and your two years of related work up front on your resume, or clearly show an equivalent education and training mix you’ve completed.

Demonstrate the must-have skills in concrete terms. Include a demonstration of your typing speed around 40 wpm, plus any experience you have with medical terminology and with written and verbal communication in healthcare settings.

Prepare to discuss how you’ve handled appointment coordination and interdepartmental communication in past roles, with specific examples of scheduling, patient intake and consent processes, and how you maintained accurate records under pressure.

When you’re in the interview, ask about how downtime is managed and how operational statistics are compiled and used, to understand how the team measures performance and keeps care flowing smoothly.