Business & Process Improvement Lead

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Auckland Council is seeking a Business and Process Improvement Lead for a 1-year fixed term, full-time role within Group Shared Services, Customer Experience and Digital Services, offering hybrid flexibility and Auckland-wide scope. You will lead high impact improvement initiatives end to end, from process mapping to benefits realisation, influence stakeholders at all levels, and partner with business areas and Technology Services to ensure delivery aligns to value and strategic outcomes. You should be an experienced improvement practitioner with strong business analysis, process design, and fluency in Agile and Lean. A tertiary qualification is required; Lean Six Sigma and Agile certifications are advantageous. To apply, tailor your CV to demonstrate measurable outcomes and stakeholder influence, submit by March 15, and highlight collaboration across City and Manukau sites.

•    Lead high-impact process optimisation across Auckland Council
•    Deliver meaningful improvements that enhance customer and organisational performance
•    1-year fixed-term, full-time opportunity with hybrid flexibility

He angitūtanga: The opportunity
Auckland Council’s Group Shared Services – Customer Experience and Digital Services department has an exciting opportunity for a Business and Process Improvement Lead to join our team.

Reporting to the Enterprise Lead – Business Improvement, you will lead complex improvement initiatives and influence stakeholders at all levels to define, design and implement meaningful change that results in better experiences for customers and improved organisational performance. From business analysis and process optimisation through to benefits realisation, you will drive engagement and accountability to ensure improvements deliver measurable and lasting impact.

Working closely with business stakeholders and product owners, you will help prioritise and shape work to ensure delivery is aligned to business value and strategic outcomes.

For the full Position Description, click this link. 

He kōrero mōu: About you
You are an experienced improvement practitioner with strong business analysis and process design capability. Your ability to foster a culture of collaboration, innovation, and performance creates alignment and engagement across diverse stakeholder groups, supporting sustainable improvement outcomes. You are confident operating in complex environments and influencing stakeholders at all levels.

You will bring:
•    proven experience leading and facilitating improvement initiatives across large functional teams
•    strong business analysis expertise, including current and future state process mapping and solution design
•    demonstrated experience applying Agile and Lean methodologies 
•    experience working with both business areas and Technology Services stakeholders, including engagement at executive level
•    a track record of achieving outcomes and results through influence
•    strong analytical thinking, facilitation and stakeholder engagement skills.

A tertiary qualification in a related field is required. Lean Six Sigma certification (for example, black belt) and industry-recognised Agile certifications are advantageous.
 

Ngā āhuatanga kei a mātou: What we offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits
 

Please note, this role requires flexibility to work across our City and Manukau sites.

Tono Mai: Apply Now!
Applications close Sunday 15th March at 11.59PM 

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.