Business Title Head of Product - Inflight Experience
easyJetJobsCloseBy Editorial Insights
easyJet is hiring Head of Product, Inflight Customer Experience, a senior full‑time role based in Luton with a hybrid working model. You will define the vision for in‑flight customer experience and own the roadmap, working across the airline to ensure a consistent journey and using insights to improve processes. The role demands strong people leadership, a track record of continuous improvement, cross‑functional influence, and a data‑driven approach to delivering technology that enhances CX. In return you’ll receive a competitive base salary, up to 30% bonus, 25 days holiday, share schemes, pension and staff travel benefits. To apply, tailor your CV with measurable CX outcomes, highlight collaboration with IT and operations, and show alignment with easyJet’s Safe Bold Welcoming Challenging Behaviours.
Business Title Head of Product - Inflight Experience (16758)
Description
Head of Product - Inflight Experience
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
- Have experience in continuous improvement and customer experience leadership
- Enjoy leading cross-functional teams to enhance customer satisfaction
THE TEAM
join a dynamic team dedicated to redefining the customer experience at easyJet.
THE ROLE
As the Head of Product – In-flight Customer Experience, you will define the vision for our in-flight customer experience and lead the roadmap to deliver it. You will work collaboratively across the airline to ensure a consistent and engaging experience for our customers, leveraging insights to drive improvements in processes and communications.
Requirements of the Role
WHAT WE’RE LOOKING FOR
- A committed people leader who can inspire and engage teams
- An innovative thinker who challenges the status quo and embraces change
- Strong relationship-building skills to collaborate effectively across departments
- Experience in delivering technology innovations that enhance customer experience
- A data-driven decision-maker with excellent planning and organisational skills
WHAT YOU’LL GET IN RETURN
- Competitive base salary
- Up to 30% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
PRACTICALITIES
This full-time role is based in Luton, we operate a hybrid working model.
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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