Campus Store Leader - Johnson C Smith Univ Bookstore
Follett Higher EducationJobsCloseBy Editorial Insights
Follett Higher Education is hiring a Campus Store Leader at Johnson C Smith Univ Bookstore in Charlotte, NC. This role supports a Market Leader or Campus Store Manager by driving sales, executing store plans and promotions, managing inventory and cash handling, and delivering an engaging customer service experience while leading onboarding and coaching. You will nurture campus relationships, coordinate events, and oversee course materials activities with a focus on security and visual standards. Ideal candidates have an associate degree or equivalent, 0-5 years in academic retail, strong organizational and people skills, and proven leadership. To apply, tailor your resume to show quantifiable sales growth, staff development, campus collaboration, and alignment with Follett values.
Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
- Execute sales promotions and special events (store, campus, community).
- Partner with store leadership to review store financials and recalibrate goals to drive sales.
- Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
- Maintain appropriate inventory control in alignment with store operational procedures.
- Keep all areas of the store environment neat, clean, and organized.
- Shipping/Receiving responsibilities.
- Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
- Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
- May review and approve store markups, markdowns, and write-offs within company guidelines.
- Responsible for executing in-store course materials activities in collaboration with course materials leadership.
Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
- Train and coach team members on company and store standards.
- Ensure team members follow company and store policies, procedures, and standards.
- Perform onboarding procedures for new hires.
- Schedule team members' work hours within the store's operating budget.
- Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
- Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
- Drive market growth initiatives such as POS email collection.
- Maintain service level agreements for OMS Orders.
- Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
Campus Relationships: Communicate and partner with the campus to include:
- Day-to-day communication of store operational activities.
- Facilitate campus events.
- Associate's Degree or equivalent.
- 0-5 years of relevant experience.
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
- General computer skills.
- Travel: minimal - less than 10%.