Casual Guest Service Agents & Night Guest Service Agents

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Minor Hotels is seeking Casual Guest Service Agents and Casual Night Guest Service Agents for Oaks Sydney North Ryde Suites to warmly welcome guests, manage check-ins and check-outs, answer inquiries, and offer recommendations while handling reservations in the property management system. The role demands exceptional communication across in-person, phone, and email, a proactive, positive approach to guest service, and a professional presentation aligned with our brand. Expect a rotating roster including weekends and overnight shifts, with hourly rates from $32.31 to $45.24 per hour plus late night penalties. To apply, tailor your resume to hospitality, highlight PMS experience and problem solving, and confirm Australian or New Zealand working rights.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Sydney North Ryde Suites are looking for Casual Guest Service Agents and Casual Night Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, and you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email
• Oversee the accurate processing of guest reservations, updates, and special requests using property management systems
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues efficiently

Shift Details (subject to change):

Guest Service Agent (Casual):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Night Guest Service Agent (Casual):

• Shift times: 8.15pm to 6.45am OR 10.00pm until 6am
• Availability to work multiple overnight shifts per week

Hourly Rates (excluding superannuation):

Monday - Friday: $32.31 per hour + late night penalties

Saturday: $38.78 per hour + late night penalties

Sunday: $45.24 per hour + late night penalties

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment
• Exceptional communication skills across in-person, phone, and written channels
• A proactive, positive approach to guest service with a focus on exceeding expectations
• A genuine passion for creating positive guest experiences
• Professional presentation aligned with brand standards
• Flexibility to work a rotating roster including weekends, public holidays, and overnight shifts

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.