Casual Retail Sales Assistant

Mountain Warehouse is seeking a Casual Retail Sales Assistant for its Rouse Hill store in Australia. This part-time, on-site position is a good fit for people who enjoy helping customers and working closely with a team to keep the shop inviting and well organised. The company places emphasis on friendly service, smart presentation, and a safe shopping environment.

If you like retail and want to be part of a team that cares about community and collaboration, you’ll find room to contribute here. The role blends customer engagement with daily store operations, all carried out with a positive approach and a focus on getting the basics right.

A day on the shop floor

On a typical shift you’ll help keep the sales floor looking neat and attractive, restocking when needed and making sure products are easy to find. You’ll handle transactions smoothly, answer questions about features, promotions and pricing, and help set up in-store displays and promotions to support sales. Customer interactions are central: you’ll listen to needs, offer tailored suggestions, and resolve concerns in a courteous way. All of this happens while working with teammates to cover busy periods and share knowledge with new colleagues.

Must-haves for this role

• A solid commitment to delivering excellent customer service and helping shoppers leave with what they need
• Clear, friendly communication that puts customers at ease
• Energetic, driven, and reliable when it’s time to get tasks done
• A dependable team player who teammates can count on

Nice-to-haves to boost your candidacy

• Retail experience and a genuine enthusiasm for the products Mountain Warehouse sells
• Ability to connect with customers and understand their needs to offer tailored options
• Comfort representing the brand with warmth and professionalism
• Experience supporting promotions, stock displays, or daily store operations

Pay, benefits and practical details

Compensation is AU$34.76 per hour, while the posted annual figure shows AU$68,000 per year. In addition, the role offers a Monthly Bonus Scheme, a 50% staff discount across Mountain Warehouse and Animal, a twice-yearly uniform allowance, a generous colleague referral incentive, and length-of-service awards. The position is part-time and on-site at the Rouse Hill store.

Advice for applicants

Front-load your resume with a line about your customer-service experience, then back it up with a concrete example of working with a team on tasks on a shop floor or during busy periods.

When you describe the must-haves, point to hands-on moments: times you helped a customer find exactly what they needed, or when you handled a payment or a return smoothly while staying patient and friendly.

Get ready for interviews with STAR-style stories that show how you delivered a positive customer experience, supported promotions or displays, and pitched in to help the team meet goals.

Ask a practical question about the role, such as how performance for the monthly bonus is measured and what success looks like in the first few months at the Rouse Hill store.