Central Processing Officer | Youth Service Support | Mangere
Ministry of Social DevelopmentJobsCloseBy Editorial Insights
MSD is hiring multiple Central Processing Officers for the Youth Service Support Unit in Mangere. The role blends inbound call centre work with processing duties such as managing referrals and assessing entitlements to administering Youth Service payments, supporting rangatahi and service providers. You’ll need privacy discipline, de-escalation and strong communication skills, and comfort with financial data and standard MS Office tools. Benefits include transport options, vision subsidy, EAP and development pathways. To apply, upload your CV and a tailored cover letter addressing: 1) the key skills you bring, 2) how they align with the role. Apply early; expect a video assessment and in-person interview. Eligibility: NZ or Australian citizen or NZ PR.
Central Processing Officer - Youth Service Support Unit | Mangere
- Multiple permanent vacancies – based in Mangere, Auckland
- Full time 37.55 hours per week - Multiple vacancies
- Salary band: $61,466 - $73,903 dependant on skills and experience
Māngere is a vibrant and welcoming region in Auckland, known for its strong sense of community and rich cultural diversity, and widely recognised as a cultural heart of South Auckland. This strong community spirit makes Māngere a place where traditions are celebrated and relationships matter. The region is well connected to central Auckland, making it an accessible and practical place to live and work.
About the role | Mō te tūnga
The scope and breadth of the work we do here is unique and, in many ways, we touch the lives of most New Zealanders at some stage in their life's journey. Simply put, people count on us.
This is a varied and fast paced role with two key focusses, inbound call centre functionality and processing capability. In this role we work with stakeholders such as youth service providers primarily through inbound phone calls, but also through other communication channels. At times you will also call young people (clients) as well.
Here at the Mangere Youth Service Support Unit (YSSU) our team is responsible for managing the referral processes to and between Youth Service providers, assessing entitlement to benefit for young people who apply for assistance and administering benefit payments for Youth Service clients.
About you – Skills & Experience | Mōu – Ngā Pūkenga me ngā Wheako
You are professional, passionate, and able to interact and negotiate with a variety of rangatahi (youth) and stakeholders over the phone while maintaining a strong client centric approach.
You are confident working with financial information and can accurately calculate and enter information into computer systems, navigating your way through computer systems with ease. You take ownership of your work and contributing to team performance and can navigate ambiguity to find a successful outcome for rangatahi (youth).
Additional skills you will bring to the role:
- a strong understanding of privacy, capable of handling sensitive and complex confidentiality, with a commitment to protecting information.
- enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone.
- are good at de-escalating tension and have a knack of simplifying complex issues into practical steps.
- demonstrate strong communication skills - written and verbal.
- work efficiently, accurately and can make good decisions.
- proven ability to meet deadlines and manage competing priorities.
- experience using business systems and tools, including Microsoft Office and Outlook.
What's in it for you | Nōu te rourou
- Convenient access to public transport, with ample nearby parking available.
- $400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
- Accident insurance coverage for MSD staff.
- Capability development framework to support your career aspirations with us.
- Staff discount on Southern Cross Health Insurance.
- Lots of practical wellbeing support, like Employee Assistance Programme (EAP). As our vision is to have a workplace where everyone has a sense of purpose and feels supported.
- We support our people to engage in Te Reo and tikanga Māori and will recognise an employee’s competence in Te Reo by payment of an allowance (based on proficiency).
Work Hours:
You’ll work 37.55 hours across 5 days per week, with varying start times:
- Monday to Friday: Between 7.00am to 6.00pm
- Saturday: Between 8.00am and 6.00pm (typically reserved for voluntary overtime based on business needs)
Position Description | He Whakaahuatanga Tūnga
A copy of the position description can be found here: Central Processing Officer position description
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV and Cover Letter, and complete the online application form.
Please note: Submitting a cover letter is a crucial part of the hiring panel’s assessment process. Be sure to include responses addressing the following two topics in your cover letter.
- After reading the job description, what key skills do you believe you can bring to the role?
- How do your skills and experience align with what we are looking for?
Recruitment and Selection details:
- Applications close: Friday, 3rd July 2026
- Recruitment and Selection process: Shortlisted candidates will be required to complete a short online video assessment. Candidates who are successful at this stage will further progress to an in-person testing and interview.
- Tentative start date: Monday, 31st August 2026
To be eligible for this position, you must be a New Zealand or Australian Citizen or a New Zealand Permanent Resident at the time of application.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV and Cover Letter is up to date.
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
Salary range | Utu-ā-tau: $61,466 - $73,903
The starting salary within this range will depend on relevant skills, experience, and other factors.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.