Certification Manager -Benchmark( PPE, Fire, Construction, Plumbing and Electronics)

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BSI seeks a Benchmark Certification Manager to lead the Benchmark Certification Schemes for PPE, Fire, Construction, Plumbing and Electronics in Australia and New Zealand, home based. You will manage end-to-end certification projects, collaborate with product specialists, liaise with accreditation bodies and the Australian Gas Mark, and represent BSI at events with occasional overseas travel. The role prioritizes timely, right first time decisions, profitable delivery, strong client communication and development of new schemes. Requirements include a technical degree, solid knowledge of ISO 17065/17025 and product certification, proven project leadership and stakeholder management. To apply, tailor your resume to show certification program leadership, quantify outcomes, and reflect cross-functional collaboration with sector experience in PPE, Fire, Construction, Plumbing, Electronics and travel readiness.

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Job Title : Benchmark Certification Manager
Reports To : Global Head of Certification
Location : Australia/New Zealand (homebased), local hire only
 

Purpose of Position:
Responsible for the effective management and development of the Benchmark Certification Schemes for PPE, Fire, Construction, Plumbing and Electronics within defined practice, delivering high-quality, “right first time” product evaluation, achieving client satisfaction and achieving its commercial targets. The
position will also require liaising with a global team of product specialists to ensure that Benchmark applications are progressed in a timely manner. The role will also require the interaction with the Australian Gas Mark to also ensure its smooth running. In addition, there will be attendance at trade shows, trade
and technical committee meetings and there will be a requirement for occasional overseas travel.

Key Responsibilities & Accountabilities:
Operational Delivery:

The Benchmark Certification Manager plans, prioritises and supervises their own work as well as the global applications for Benchmark certification to the appropriate team to ensure:

• All certification applications are project managed and processed both timely and effectively;
• Sales support is given when requested;
• Technical reports are reviewed if required or supported by the Technical Lead;
• Certification recommendations and the process surrounding them are delivered in a timely manner;
• Excellent lines of communication with clients are maintained;
• Fee-earning project (SMO) utilisation is maximised;
• Delivery of projects (SMOs) to customer expectations and deadlines;
• Delivery of profitable projects (SMOs);
• Delivery of projects with a high-quality technical content;
• SMO & Workflow Management are maintained and processed in an effective and timely manner;
• Three Year reviews are completed in an effective and timely manner;
• Additional Effort and PG leads are managed in an effective and timely manner;
• Project plans are maintained accurately to ensure business finances are accurately reflected;
• Accurate forecasts of time and revenue are provided as required by the Management Team.

Recommend the issue, re-issue, suspension or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed timeframe.
Providing support as required to practice management.

Technical Delivery:

• Proactively identifies and represents BSI’s interests with external bodies (e.g. industry associations, standards committees and notified body working groups where required working with the Technical Lead.
• Manages the interface with accreditation/regulatory bodies at an operational level working with the Technical Lead.
• Proactively identifies new and/or amended product standards/directives and ensures BSI’s certification schemes are kept up to date and relevant to current market needs working with the Technical Lead.
• Work with Compliance and Risk team to ensure that the specific products offered in this area by BSI meet all regulatory requirements and that BSI is represented at all necessary meetings, committees, etc working with the Technical Lead.
• Customer NCR management in an effective and timely manner.
• Standard Transitions are managed and delivered in conjunction with the Technical Lead.
• Protocol Management to ensure compliance and are kept up to date with relevant market needs.
• Analyses and identifies training and development needs to ensure own competence is up to date and proactively seeks to develop others to ensure effective succession planning of own expertise. Provide policy and authoritative input on technical, regulatory and procedural issues working with the Technical Lead.
• Remains informed of certification, accreditation and regulatory requirements.

Commercial Delivery:

• Understands and is able to identify market and client development opportunities in order to support with innovation through new product certification schemes to support practice growth targets and contributes to the new product development process, working with the Technical Lead.
• Works closely with the Sales Team, clients and test laboratories (BSI and external providers) to assess client enquiries and develop appropriate programmes to allow quotations for new certification projects to be prepared.
• Proactively exhibits on behalf of BSI at relevant customer events to support business development and marketing initiatives.
• Proactively develops and maintain excellent relationships with current and potential clients.
• Re-scope Fees and management are delivered in conjunction with sales and customer expectations are managed effectively.

Key Dimensions:

• The Certification Manager delivers JAS-ANZ or equivalent accredited (and unaccredited) certification projects to clients on behalf of BSI.
• Deliver projects with individual values from a few hundred pounds up to c£500,000.
• Manages own time to achieve an appropriate balance between targets for delivery, sales and development.
• Global travel where required to support business development growth and client certification requirements.
• The business has many active and demanding clients, and frequent conflicts will arise trying to prioritise and manage all these clients. The Certification Manager is required to plan and prioritise project effort (sometimes on a day to day basis) to ensure business objectives are met and client expectation exceeded.
• The Certification Manager will be recognised as a thought-leader within relevant market and industry sectors working with the Technical Lead.

Key Performance Indicators:

• Ensuring that the business complies with the processes for maintaining robust certification decisions in line with accreditation requirements.
• Ensuring that appropriate representation is achieved at the relevant product related forums.
• Effective and timely delivery of client projects.
• Effective and timely workflow management.
• Effective and timely SMO management.
• Effective and timely client issue resolution.
• Timely certificate issue.
• Accurate reporting.
• Effective succession planning initiatives in place to ensure effective knowledge transfer and business continuity.
• Maintaining the high profile of the department by effective interaction with other parts of the business.

Knowledge / Skills / Abilities:

• An academic or technical qualification such as a Masters or Batchelors degree/HNC/HND and/or Qualifications and/or equivalent industry experience within defined Business Stream.
• Potential knowledge of a range of Australian, International, European or British Standards and/or other relevant documents and procedures (as relevant to specific post).
• A good understanding of management systems certification, product certification and testing concepts and principles
• A good understanding of the application of certification systems standards and requirements
• A comprehensive understanding of quality systems, philosophies and principles and internal auditing principles and practices
• An understanding of national and international developments in certification and testing standards
• Knowledge of relevant product-related legislation and European Directives
• Comprehensive understanding of assessment techniques, preferably with experience as a lead assessor or the willingness to undertake training to become lead assessor qualified.
• Proven experience of managing projects and its resources
• Proven experience within Quality Assurance in at least one and preferably more than one industry sector
• Experience in Certification techniques used in BSI or similar Certification Bodies. Including knowledge of the quality requirements detailed in relative international standards (such as ISO 17065 and ISO 17025).
• Self-starter who can problem solve quickly and effectively
• Be able to organise their own workloads and schedules with minimal supervision
• Able to read and understand product specifications
• Excellent verbal and written communication skills – capable of communicating technical issues to a wide audience, including clients with limited technical knowledge and clients who do not use English as a first language.
• General knowledge of business principles and operating practices (commercial awareness)
• Customer focussed and solution orientated.
• Excellent organisation and planning skills with high attention to detail.
• Familiarity with office IT systems and their application to commercial and technical processes.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.