Christmas Customer Assistant - Warehouse Operations - Bromley

JobsCloseBy Editorial Insights

Marks & Spencer in Bromley is hiring Christmas Customer Assistants for warehouse operations on a part-time, onsite basis. Shifts run Sunday, Monday and Saturday 8pm to midnight, with potential full-time hours in mid-December. Applicants must be 18 or over and be comfortable working night hours to comply with safety rules; an extra £3.00 per hour is paid for hours between 22:00 and 06:00. The role focuses on receiving deliveries, unpacking, crate preparation and keeping stock available, while using in-store digital tools to track stock and deliveries. Key traits include strong customer service, attention to detail, teamwork, adaptability and a good level of digital capability. Highlight relevant examples in your application and show willingness to learn and collaborate.

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Work Pattern 

Sunday: 20:00 - 00:00
Monday: 20:00 - 00:00
Saturday: 20:00 - 00:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer 
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. 

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose   

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.    

Key Accountabilities   

·              Serve our customers efficiently, both on the shop floor and at service points   

·              Keep the store clean and tidy, ensuring that our shelves are always stocked with product  

·              Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities   

·              Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.  

·              Build expert product knowledge to sell and recommend our products and services   

·              We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time   

Key Capabilities   

·              High levels of customer service  

·              Committed to delivering excellent work with great attention to detail   

·              Open to and acts upon feedback, asking for this regularly   

·              Takes accountability for planning and managing own workload efficiently  

·              Strong communication skills  

·              Adaptable to changing situations  

·              Builds positive relationships by being a good listener  

·              Good level of digital capability  

Everyone’s Welcome 

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.  

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.  

#Christmas 

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.