Claims Administrator, Wellington

JobsCloseBy Editorial Insights

MSD is seeking a Claims Administrator in Wellington for a fixed term or secondment through December 2026 to support the Top Ups team as part of the Government’s response to the Abuse in State Care Royal Commission. The role is full time, onsite at the National Office, focusing on updating the database, preparing payment documents, processing correspondence, and other admin tasks that support best outcomes for claimants, with no direct claimant contact. Key requirements include problem solving, meticulous data management, MS Office, edrms familiarity, adaptability to multiple processes, and strong interpersonal skills with risk awareness. To apply, tailor your cover letter to the responsibilities and provide concrete examples of attention to detail, multitasking, and relevant edrms experience, plus your readiness to work in a manaaki culture in Wellington. Applications close Sunday 8 March 2026.

• Fixed term or secondment opportunity to December 2026
• Based at National Office, Wellington

About the Top-ups team

The Top-ups team is part of the Government's response to the Abuse in State Care, Royal Commission.

Any living survivor with a closed claim who received a payment from the Ministry of Social Development, the Ministry of Education, Oranga Tamariki, the Ministry of Health and/or the Crown Health Financing Agency can register for a top-up payment in line with the Government’s increased redress offer.

A key focus for the Top ups team is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us. We are located in Wellington CBD.

About the role | Mō te tūnga

The purpose of the role is to provide administration support to the Top Up Team MSD. The primary focus includes maintaining and updating the database preparing documents to make payments, processing correspondence, and other administrative duties that support best possible outcomes for claimants. The role does not require direct interaction with claimants.

Skills and Experience

To be successful in this role you will have:

• An inquisitive disposition, enjoy problem-solving and research.
• Competence in the Microsoft Office suite.
• Adaptability to learn and move between a range of processes and systems.
• The ability to prioritise multiple tasks in a busy and evolving environment with competing internal demands.
• A thorough and careful approach to keeping multiple data up-to-date.
• Familiarity with the use and function of electronic document management systems (edrms).
• Demonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited information.
• A strong focus on attention to detail.
• Well-developed interpersonal skills.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Claims Administrator position description

Salary | Utu-ā-tau: $60,926 - $66,410

Applications close | Ka kati ngā tono hei te: Sunday 8 March 2026

About us | Mō mātou

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pēhea te tuku tono

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.