Claims Consultant, Group Claims - CBUS

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TAL is seeking a Complex Claims Consultant to join the CBUS portfolio in Melbourne, full-time onsite with hybrid options. You will independently manage a portfolio of 35 to 45 high value TPD claims, applying Insurance Contracts Act knowledge to navigate complex arrangements and deliver quality, empathetic outcomes. This role offers a clear career pathway toward Senior Consultant, exposure to challenging TPD and life claims, and a supportive, inclusive culture with strong learning support. To apply, tailor your CV to emphasise extensive life insurance claims experience, especially Retail or Group, solid TPD expertise, and any law or allied health background; quantify outcomes and demonstrate stakeholder management and resilience. Highlight fit with TAL's hybrid model and inclusion.

Company Description

• Flexible Work Hours | Hybrid Model 
• Clear career pathway – a natural stepping stone to a Senior Consultant role.
• Exposure to complex, high-value claims – work on challenging TPD and life insurance claims.
• Flexible and supportive work environment – backed by strong organisational investment and ongoing support.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Complex Claims Consultant role will sit within TAL’s Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.

In this role you will: 

• Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy.
• Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
• Collaborate with technical experts and business partners to support sound, high-quality decision-making.
• Contribute to embedding best practice and shaping the success of a newly established specialist team.
• Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.

Qualifications

• Extensive life insurance claims management experience across either Group or Retail (Retail, desirable).
• Strong technical expertise across complex TPD claims. 
• Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
• Background in law or allied health (e.g., OT) is highly regarded.
• Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
• Solid understanding of injuries, illnesses and treatment 

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.