Claims Consultant - Group Multi Claims

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TAL’s Claims Consultant - Group Multi Claims in Melbourne is a full-time onsite role with hybrid options, offering a competitive package and wellbeing benefits. You will manage a portfolio of life insurance claims across IP and TPD multi funds, delivering best-in-class customer and adviser experiences, communicating regularly on claims status, and independently handling end-to-end claims while engaging external doctors, rehabilitation consultants and in-house medical and legal specialists. The role requires strong experience in group life claims (or end-to-end workers compensation with an allied health or legal degree), knowledge of the Life Insurance Code of Practice and Privacy, and a coaching mindset to develop others. To apply, tailor your CV to demonstrate outcomes, stakeholder management and regulatory know-how, align with TAL values and hybrid readiness, and apply via SmartRecruiters; if you are an existing TAL employee, use the Workday path and be prepared for checks.

Company Description

• Competitive Salary + Bonus + Annual Reviews
• Flexible Work Hours | Hybrid Model
• Wellbeing Benefits – Mental, Physical & Financial Support
• Melbourne CBD Office + End-of-Trip Facilities

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

At TAL, we’re all about people - helping Australians through some of life’s toughest moments. As a Claims Consultant, you will manage a portfolio of life insurance claims across IP/TPD multi funds and related benefits. You’ll play a key role in supporting our customers when they need us most, managing the portfolio with care, empathy, and confidence.

In this role you will:

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. 
• Independently managing a portfolio of TPD and IP claims end-to-end
• Assess, analyse, calculate and finalise claims payments
• Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
• Participate in case conferences, peer case discussions, and instructing third party service providers
• Contributing to team and company initiatives that make a difference to our customers and our people.

Qualifications

• Significant experience managing group life insurance claims assessment, ideally across all products or income protection claims with a DA OR a strong background in managing end-to-end workers compensation claims with an allied health or legal degree
• Strong knowledge of legislative, regulatory, and industry frameworks (Life Insurance Code of Practice, Privacy, etc.).
• Qualification in legal or allied health will be highly regarded
• Excellent communication skills, with the ability to build trust and manage expectations with multiple stakeholders.
• A passion for developing others through coaching and mentoring

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.