Claims Quality Assurance Specialist - Fixed Term Contract

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TAL is seeking a Claims Quality Assurance Specialist on a 12-month fixed term contract, full time, onsite in Melbourne or Sydney. The role sits in the Quality Assurance function and ensures claims decisions are technically accurate, compliant and aligned with risk and policy standards, delivering independent insights to strengthen decision making. You will conduct QA reviews, identify trends through data analysis, uplift controls and processes, and lead remediation initiatives to close gaps. Requirements include 3–5 years in life insurance or financial services claims QA, deep knowledge of life, TPD, trauma and income protection claims, and regulatory awareness. To apply, tailor your CV to QA rigor and collaboration, and follow TAL's application path; current TAL staff should use SmartRecruiters in Workday.

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health.
• 12-Month fixed term contract
• Melbourne or Sydney office locations

Why Join Us?

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

At TAL, this role is critical to ensuring claims decisions are technically accurate, consistent and aligned with our risk and compliance standards. As part of our Quality Assurance function, it provides independent insight and oversight to strengthen decision-making and uphold our Claims Philosophy. By combining deep technical claims expertise with a focus on continuous improvement, this role helps build confidence in every claim outcome—supporting our purpose to protect and support Australians when they need us most. 

In This Role You Will: 

• Deliver quality assurance reviews to ensure technically accurate and compliant claims decisions  
• Identify trends and risks through data-driven analysis to improve claims consistency and outcomes  
• Strengthen adherence to the TAL Quality Assurance Framework and risk management principles  
• Evaluate and uplift claims controls, systems and processes against regulatory and policy requirements  
• Influence continuous improvement through reviews, insights and best practice recommendations  
• Lead remediation and enhancement initiatives to address quality, compliance and process gaps 

Please note, this is a 12-month fixed term contract with potential for extension or further work opportunities.  

Qualifications

• 3–5 years’ experience in claims quality assurance within life insurance or financial services  
• Strong technical knowledge of life, TPD, trauma and income protection claims assessment  
• Understanding of regulatory, legal and compliance frameworks impacting claims decisions  
• Detailed knowledge of claims processes, governance and quality assurance practices  
• Ability to apply technical expertise to improve decision accuracy, consistency and outcomes  
• Stakeholder engagement and communication skills aligned to collaboration and accountability 

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.