Client Advisor

JobsCloseBy Editorial Insights

Cullen Jewellery is hiring a part-time Client Advisor for the Auckland showroom to deliver bespoke in-person and online consultations, guide clients through design and customization, coordinate aftercare and lifetime warranty claims, and advocate for the brand’s ethical practices. The role runs Friday and Saturday on the showroom roster, in a supportive, collaborative team within a growing global jewellery business. The ideal candidate has proven premium retail sales or customer service experience, exceptional attention to detail, strong organisation, and the ability to adapt to changing priorities. To apply, tailor your CV to luxury retail success, include examples of client education and custom piece wins, and show weekend availability and alignment with Cullen’s ethics.

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in Auckland working a Friday and Saturday roster.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work on the provided roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Brisbane, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this part-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!