Client Care Advisor

JobsCloseBy Editorial Insights

Pets at Home Limited is seeking a Client Care Advisor for the Liverpool Old Swan Practice. This part-time onsite role focuses on delivering client service and linking clients, their pets, and the clinical team. You’ll greet clients, guide them on services, manage payments and bookings, and coordinate operations using the booking system. The ideal candidate is warm, calm under pressure, and able to build strong relationships with clients and the team. Hours are 35 per week across three weekday shifts and one weekend in four; benefits include a 20% staff discount, pension and development. To apply, tailor your CV to show customer focus, pet experience, computer literacy and a proactive, team-oriented attitude, and demonstrate your alignment with Pets at Home values and inclusivity.

If you’re passionate about delivering excellent service and thrive in a large, collaborative, and supportive team, we have an exciting opportunity for you at our Liverpool Old Swan Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.  
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time role working 35 hour per week (3 x 10.5 hr weekday shifts and 1 in 4 weekends)

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.  
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: L13 5SG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!