Client Enablement Specialist

JobsCloseBy Editorial Insights

MUFG Pension & Market Services seeks a Client Enablement Specialist in Melbourne to join the Client Delivery team on a permanent full-time basis. You will translate client strategy into clear solution options, product opportunities and project pathways while supporting clients from initiation to execution. The role anchors delivery and change, governs portfolio activity, removes blockers and presents solutions to executives. A proactive risk and compliance mindset is essential. Ideal candidates bring 5+ years in superannuation project methodology, strong client engagement and deep fund administration knowledge. To apply, submit a resume with a detailed cover letter, confirm work rights, and be prepared for background checks; tailor your letter to show how you turn strategy into delivery, build pipeline and manage risk across teams. Benefits include flexible hybrid work, development opportunities, and discounts.

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About the role

We’re looking for a Client Enablement Specialist (CES) to join our Client Delivery (CD) team in Melbourne to support a major superannuation fund. In this pivotal role, you’ll sit at the intersection of client partnerships, solution design, delivery teams and change, helping translate strategic objectives into products, solutions and projects—and ensuring clients feel supported, heard and confident from initiation through execution.

• Permanent role
• Location : Melbourne based

 

What you’ll be doing 
You’ll operate as a key engagement point for delivery and change, partnering with internal and external stakeholders to shape and land outcomes. Key areas include:

Strategic enablement

• Turn client strategy into clear solution options, product opportunities and project pathways
• Identify, qualify and develop new solution opportunities and contribute to a healthy pipeline
• Support revenue growth through contractual streams and new services

Portfolio & delivery leadership

• Support portfolio oversight: pipeline, estimates, dependencies and financial governance
• Provide project oversight/assurance, remove blockers and resolve issues
• Present and walkthrough proposed solutions at an executive level (client and internal)
• Consult through delivery execution to ensure issues are brought to resolution
• Act as an escalation point to protect quality outcomes and client experience

Governance & risk

• Promote a proactive risk and compliance culture
• Ensure alignment with project methodology and contractual obligations
• Maintain awareness of relevant regulations and legislation (APRA, ASIC, SIS) and superannuation trends

What you’ll bring
We’re looking for someone who can combine commercial thinking, delivery discipline and client credibility, including:

• 5+ years’ project methodology experience in superannuation industry
• Strong experience engaging clients in a project/solution capacity
• Deep understanding of superannuation fund administration operations
• Advanced understanding of fund administration platforms and integration complexities
• Ability to present in-depth business and/or technical solutions to senior stakeholders
• Excellent written and verbal communication; confident influencing and problem-solving
• Strong stakeholder management across matrixed teams and complex workstreams

 

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. 
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

 

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

 

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening checks including police and employment history prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.