Client Relations Specialist - Fixed Term Contract

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GemLife is seeking a warm, proactive Client Relations Specialist for a 6-12 month fixed term contract to be the friendly voice of the Helensvale GemHub. You’ll guide future homeowners via phone, email and live chat, help them book tours, keep inquiries and the CRM up to date, and follow up to ensure they feel valued while collaborating with colleagues for a seamless experience. What matters most is customer service or client relations experience, clear confident communication, a positive can-do attitude, strong organisation, and the ability to work independently yet be a team player; CRM familiarity is ideal, Salesforce a bonus. In your application, tailor your cover letter to show how you connect with people, give a concrete example of resolving a query and booking a tour, and confirm Australian work rights and onsite availability in Helensvale.

Do you love connecting with people and making every conversation count? At GemLife, we’re looking for a proactive, personable, and energetic Client Relations Specialist to be the friendly voice of our Helensvale GemHub.

In this role, you’ll guide future homeowners who have already enquired with us through their GemLife journey with warmth, care, and professionalism. It’s more than customer service; it’s about building genuine relationships and ensuring every person feels valued, supported, and excited about what’s ahead.

 What you’ll be doing

• Picking up the phone and chatting with future homeowners who’ve shown interest in GemLife
• Responding to enquiries and sharing all the details that make our resorts so special
• Helping future homeowners book tours of our beautiful resorts
• Handling calls, emails, and live chats with a smile in your voice
• Resolving enquiries quickly, professionally, and with a personal touch
• Keeping our CRM accurate and up to date (so nothing falls through the cracks)
• Following up to make sure clients are happy and well-informed
• Teaming up with your colleagues to deliver a seamless experience

About You

You’re warm, upbeat, and naturally curious about people. You love connecting, listening, and finding solutions - even on busy days. If you're proactive and take initiative but also enjoy being part of a supportive team, this is the role for you!

 What you bring:

• Experience in customer service or client relations
• Clear, confident, and friendly communication skills
• A positive, can-do attitude
• Great organisation and attention to detail
• Ability to work independently while being a true team player
• Familiarity with CRMs (Salesforce a bonus!)
• High school diploma or equivalent (extra qualifications a plus)

Why You’ll Love Working with Us

• Competitive salary package
• Ongoing training and career growth opportunities
• A collaborative and friendly workplace culture
• The chance to make a meaningful difference in clients’ lives every single day

 About GemLife

GemLife is one of Australia’s fastest‑growing developers of luxury over‑50s residential resorts, with communities across Queensland, New South Wales, and Victoria. We’re known for architecturally designed homes, premium finishes, and state‑of‑the‑art facilities — all built to the highest standard.

At GemLife, you’ll join a dynamic and supportive workplace where your contributions are valued and your career can flourish. Learn more: www.gemlife.com.au

Ready to be part of something meaningful? Apply now with your cover letter and CV explaining why you're the next Client Relations Specialist to join the GemHub team over a 6-12 month contract.

We only accept applications from Australian Citizens, Residents or candidates with full Australian work rights, we are unable to offer sponsorship.