Client Services Project Manager II

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Thermo Fisher Scientific is hiring an Associate Project Manager for its Horsham site, a full-time onsite role. You will partner with a Project Manager to lead smaller portfolios, support strategic accounts, and keep customers updated to ensure study setup and timelines meet requirements. You’ll coordinate internal and external activities, maintain records in quality management systems, and use data-driven planning and budgeting to drive outcomes. Requirements: bachelor’s degree or equivalent, 2–3 years in PM or client-facing roles; pharma experience preferred but not required, advanced degree may count. Tips: tailor your resume to show project wins, cross-functional collaboration, and client communication, and highlight your ability to manage customers and meetings.

Work Schedule

Environmental Conditions

Job Description

As a global leader in the pharmaceutical and biotech industry, we are dedicated to ensuring that the right patients receive the right therapies at the right time. With our world-class services including project management, packaging, distribution, transportation management, and more, we strive to make a positive impact on patients' lives.

Position Summary

As an Associate Project Manager (APM) in Client Services, you will play a vital role in overseeing and managing your own projects from beginning to end. You have responsibility for ensuring the smooth execution of technical and service-related aspects and also working to support the Project Management Team. Additionally, you will proactively communicate updates to our valued customers, playing a key role in the successful implementation of our studies by meeting project timelines and requirements

• Partnered with a Project Manager, the APM will lead a smaller, less complex portfolio and/or support a more experienced PM with more strategic accounts to ensure all business activities come together in a timely manner to meet the customer and study requirements
• The APM is empowered to partner with the Client to finalize study specifications including potentially an initial in-person client meeting. They help to drive the study set up and maintenance of filing systems and maintains accurate records for all work undertaken, working with quality management systems
• Coordinate and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer
• Gets results through the use of appropriate project planning tools to communicate achievements and critical path activities and responsibilities
• Monitors project activities and day to day business.

As Demonstrated By:

Project Management

• Leads several small/medium projects; may manage more complex projects with mentorship as needed from senior team members
• Structures project(s) in line with client strategy, inclusive of identifying needs, defining resource requirements, tracking performance and prioritizing improvement opportunities.
• Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal support.
• Effectively defines and manages budgets and revisions to reflect scope changes and established commitments.
• Understands customer contract terms & conditions and skilled in negotiation techniques.
• Client Relationship Management
• Able to perform and interpret a comprehensive need analysis and demonstrates an understanding of the customer’s target market.
• Maintains knowledge of Thermo Fisher's solutions portfolio and communicates company's value proposition in relation to the competition.
• Technical Knowledge
• Independently leverages and interprets data to ensure successful project results and customer satisfaction.
• Leads projects efficiently; maintains accountability for individual and team outcomes.

Project Management Leadership

• Seeks mentorship and guidance to drive personal development and further strengthen project management skills.
• Ensures that all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium.
• Partners with teams to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
• Takes ownership for project results, builds on respect from team members, and ensures agreement on the overall vision!

Key Requirements:

Education:

• Bachelor's degree or equivalent experience

Years of Experience:

• 2 to 3 years of experience in project management or client facing roles; experience in pharma environment preferred but not required.
• Limited experience acceptable if holding an advanced degree