Production Program Liaison

JobsCloseBy Editorial Insights

Thermo Fisher Scientific is seeking a Production Program Liaison in Loughborough, a full-time onsite role, to bridge Production and Operations, owning onboarding tasks, supplier outreach to assess capability, and the creation of work with notes for customer requirements. The role drives On Time, In Full performance by leading root-cause countermeasures for OTIF misses or complaints, maintaining customer playbooks, and expediting third party orders while preventing customer shutdowns. Proficiency in data manipulation tools, including Excel, Power BI, IBS, Cognos, and dtf queries, is essential, as is the ability to analyse performance data and communicate findings. To apply, tailor your CV to show cross-functional collaboration, supplier coordination, and measurable OTIF improvements, plus a concise cover note on your value add.

Work Schedule

Environmental Conditions

Job Description

The Program Liaison, Production, reporting to the Sr. Manager, Production OPEX, is responsible for completing onboarding tasks in a timely manner these include outreach to supplier to ascertain capability. The collection of information to support batch activation, and the creation and maintenance of ‘work with notes’ to instruct support functions of customer requirements. The Program Liaison will support colleagues within the Work Cell as subject matter authorities for Production. Act as the link from Production team to Operational functions. Complete root cause counter measure investigations resulting from an OTIF miss or customer Complaint. Identifying immediate corrective action and long-term preventative measures.  

Responsibilities:   

• Work to ensure the goals of the production team are achieved. Initiate, co-ordinate and drive discussions, analysis and corrective actions as required to ensure supply for Production customers is met On Time, In Full. 

• Develop positive relationships with key partners in the business and Work Cell, clarifying Production/GXP value and customer commitments.

• Implement operational processes within the relevant function to ensure that customer requirements are understood and communicated. Maintain accurate records within the Customer playbooks 

• Apply all data manipulation methods available to bring together required information (Excel, PBI, IBS, Cognos, dtf queries). Be proficient in obtaining, analyzing and making decisions based upon this. 

• Use performance data to drive root cause countermeasure activity to resolve issues affecting On-time, in full performance. Feedback to customers, Production team and functions as appropriate. Maintain awareness on industry and market factors that can impact supplier performance, product quality, availability and purchase price to develop an action plan in order to respond to the business issues. 

• Support and lead when needed blocking issues to Suppliers to ensure requested dates are met. Take reasonable steps to prevent customer shutdowns due to late delivery. Coordinate and communicate as appropriate. 

• Build & maintain open order reports for selected customers, work closely with SC Production Lead within Work cell and directly with suppliers when needed to ensure that we obtain accurate information.

• Support Production Specialist and work cell team members with operational questions, collaborate across functions to gather information and provide timely and meticulous communication. 

• Maintain a high level of internal customer service, supporting all teams within the Production Work cell, providing advice and commanding knowledge as needed. 

• Expedite and supervise Purchase orders from Third Party Suppliers, ensure that conflicts between customer requested dates and Delivery dates are resolved and communicated to customer via Customer service team.   

• Maintain and update customer playbooks in line with Work Instructions, ensuring all onboarding tasks are accurately reflected within the Playbook. 

• Ensure customer complaints are actioned efficiently and within the agreed timescales 

• Participate or lead projects identified by your line manager.