Client Solutions Manager- Global Business Solutions - Arabic Speaking - Dubai

JobsCloseBy Editorial Insights

TikTok seeks a Client Solutions Manager, Arabic speaking, Dubai, to own and grow post-sale client relationships with advertisers of all sizes, coordinate with ad ops and product, guide inventory allocation, and analyze campaigns to improve results. You will troubleshoot issues with product and engineering, provide data driven insights, and share marketplace feedback to shape our advertising strategy, while collaborating with sales on pre-sale research and regular business reviews. Tips for applicants: show wins across campaigns, demonstrate cross-functional teamwork, highlight Arabic fluency and consultative approach, and prove you thrive in a fast-paced environment; show knowledge of TikTok ad products and a track record of driving upsells and renewals.

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The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team