Communications Agent (Front Office)

JobsCloseBy Editorial Insights

Accor’s Pullman Auckland is looking for a part-time Communications Agent to be the calm, capable control centre of the guest experience, handling inbound calls, assisting with reservations and group prep, and serving as the friendly front-line voice of the hotel. You should be comfortable multitasking under pressure, with excellent phone manners and a genuine passion for connecting with people. The role requires hotel receptionist experience, eligibility to work in New Zealand for at least one year, and willingness to work a rotating 7-day roster including weekends and public holidays; Opera Cloud or Resaweb experience is a bonus and a full NZ drivers license is advantageous. To apply, tailor your CV to hospitality, highlight concrete guest-service examples, show how you embody our brand values such as Heartist and Progress Together, and demonstrate your interest in development and opportunities within Accor.

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Are you someone who thrives on connecting with people? Do you stay friendly, approachable, and calm, even when the pace picks up? If so, this could be the perfect role for you.

At Pullman Auckland, we’re looking for a Part Time Communications Agent. With one foot in the Pullman ecosystem, and another firmly in listening to guest needs, you will be the control centre for the guest experience. We’re after someone who listens attentively, notices the little things, and approaches every task with confidence and a “can-do” spirit.

To be successful in this role, you will need to be able to demonstrate the following:

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and have the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied role 

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Have experience working as a receptionist in a hotel environment
• Eligible to work in New Zealand for at least 1 year
• Passion for interacting with people and creating connections through a friendly, enthusiastic approach
• Being able to create connections with guests via a well-mannered and enthusiastic approach
• Computer illiterate (experience with Opera Cloud & Resaweb is a bonus)
• Full NZ Drivers License (this is advantageous, not essential)
• Be able to work a rotating roster across 7-days including weekends and public holidays 

This is a great opportunity to expand your skills in the hospitality industry while working with a passionate team that’s dedicated to providing exceptional service.

Additional Information

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS