Concession & Conveyancing Services - Support Officer

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Water Corporation seeks a permanent Concession and Conveyancing Services: Support Officer in Balcatta to run the back end of concessions and conveyancing for customers and settlement agents. You’ll process rebates, manage billing and records, coordinate with agents, and organise meter readings for tenancy changes, with initial office based training. The role offers flexible work options and the chance to contribute to essential WA services. Key requirements include sharp attention to detail, data entry accuracy, knowledge of property settlement and conveyancing, and solid customer service across channels. Apply with a tailored cover letter and resume showing your concessions or billing experience, and expect pre-employment screening. Applications close 06 August 2026.

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a permanent opportunity for an enthusiastic professional to join the Customer Service team as a Concession & Conveyancing Services - Support Officer.

About the role:

The Concessions team facilitate the entire back end of the Concessions process and act as the administrative authority for the state of Western Australia, working with both customers and external stakeholders to ensure customers concession rebates are reviewed and processed correctly.

Our Conveyancing team transfers ownership of properties at the point of sale, ensures settlement agents are provided at the point of sale, ensures settlement agents are provided with up-to-date billing and customer information and organises meter readings for change of tenancy and ownership. We engage with our customers to explain settlement accounts and are responsible for the accurate maintenance of customer records. 

The successful candidate will be working within the Concessions workstream. Due to the training involved in the work stream, you will be required to be primarily office based, to gain competency.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours.
• Two well-being days each year to do whatever you need to do to feel good.
• Access to long service leave pro rata after 3 years of service.
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave.
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What the role will involve

• The ability to increase your skills and knowledge across challenging streams of work.
• An opportunity to work in a dynamic team and create new networks.
• Supporting critical processes for some of our largest customer groups – Concession holders, Settlement agents and new homeowners.
• The opportunity to flex your attention to detail skills.
• Process pensioner/senior concession applications and cancellations.
• Action and resolve anomalies/rejections arising from Settlement Agents conveyancing requests and queries.

 Your skills and experience:

• Great attention to detail, high level of accuracy, and skilled in data entry.
• Knowledge of property settlement and conveyancing requirements.
• Knowledge of government concession cards and rebates.
• Skilled in delivery of billing practices, management and maintenance of customer records and the application of financial adjustments.
• Excellent customer service, interpersonal and communication skills across a range of mediums.
• Ability to easily work across multiple applications and screens to complete tasks.
• Well-developed organisational and planning skills to achieve work targets.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 06 August 2026

 We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website