Concierge

JobsCloseBy Editorial Insights

Park Plaza in London is seeking a full-time onsite Concierge to be the first and last point of contact for guests, offering £13.98 per hour plus a rich benefits package including 30 days holiday, two wellness days, free meals, hotel and restaurant discounts, Wagestream access, pension, and training. The successful candidate will excel at building connections, delivering personalized five star service, managing requests promptly, assisting with local recommendations, luggage and car services, and tracking daily arrivals, including VIPs, while upholding values Trust, Respect, Teamwork, Enthusiasm, Commitment and Care. To apply: tailor your CV to concierge duties, share concrete guest service stories, highlight English proficiency and VIP handling, demonstrate knowledge of London, and show your alignment with our values.

Concierge

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. 

As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

Your role is to support the Head Concierge and represent the department in their absence.

As a Concierge, you will receive:

• Salary: £13.98 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service! 
• Two free meals per day- including days off if you wish to come i­n!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for our Concierge who:

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and our team
  Manages requests promptly, helpfully, politely, and with a caring attitude
• Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
• Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
• Possesses a good command of English and excellent communication skills
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as Concierge in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. 

Park Plaza. Be part of it.