Concierge Team Leader

JobsCloseBy Editorial Insights

Accor’s Pullman & Mercure Melbourne Albert Park is looking for a part time Concierge Team Leader to captain a shift, greeting guests, guiding the team, and delivering exceptional service with a genuine Melbourne focus. You will train and supervise colleagues, help refine procedures, handle luggage and valet tasks, and be the friendly face of the hotel in a fast paced environment. Key requirements include proven leadership in a busy team, excellent communication, RSA and First Aid certified or willing to obtain, Opera Cloud experience preferred, a valid Australian driver’s license, and the ability to work a rotating roster including overnights weekends and public holidays. To apply, tailor your resume to highlight leadership and guest engagement, quantify your impact, show a track record of initiative, confirm Australian working rights and your readiness to grow within Accor, and note sponsorship is not available.

Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

Pullman & Mercure Melbourne Albert Park are looking for an enthusiastic, friendly customer service extraordinaire with a strong knowledge of the World of Melbourne to join our Concierge team as a part-time Concierge Team Leader.

About the Role: 

Reporting to the Chief Concierge, your responsibilities as a Concierge Team Leader include:

• Lead a shift of Concierge superstars, ensuring our guest experience is at the forefront at all times.
• Assist in implementing and maintaining procedures for the Concierge department and fostering a focus on guest engagement.
• Assisting with the supervision of the Concierge team including training and development, ensuring the team’s success.
• Leading by example when attending to guest requests, sharing your knowledge and passion for Melbourne.
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
• Be the "face" of our hotel showing pride with each interaction.
• Welcome our guests and make them feel special.
• Assist guests with general enquiries and luggage requests.
• Valet parking of cars.
• General Porter duties as required. 

Qualifications

About You:

To be successful in the role you will be: 

• Personable, proactive with a desire to take initiative and responsibility for the team. 
• Previous experience in a similar high paced team. 
• Excellent time management skills.
• Strong communication and customer service skills. 
• Desire to grow your skills and progress your leadership experience.
• Ability to work autonomously.
• Previous experience with a PMS (Opera Cloud experience will be highly regarded).
• Strong desire to achieve high results, driven by success. 
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
• A valid Australian driving license. 
• Ability to work a rotating roster, including overnight, weekends and public holidays. 

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.